Lisa Stephenson
Bear ,CA
Summary
Dynamic Office Manager with a proven track record at Family Medicine of Middletown, excelling in customer service and financial record management. Skilled in insurance verification and maintaining confidentiality, I effectively coordinated patient care and ensured seamless operations, contributing to a positive patient experience and operational efficiency.
Overview
10
10
years of professional experience
Work History
Office Manager
Family Medicine of Middletown
11.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Patient Care
- Verifying Insurance
- Prior Authorizations
Medical Receptionist
Newark Pediatrics
01.2016 - 11.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Wilmington Psychiatric Services
03.2015 - 01.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Delcastle Technical High School
Wilmington, Delaware 06-1991
Skills
- Microsoft Office
- Customer service
- Financial records
- Insurance verification
- Referrals
- Credentialing
- Multi Line Phone
- EMR
Timeline
Office Manager
Family Medicine of Middletown
11.2020 - Current
Medical Receptionist
Newark Pediatrics
01.2016 - 11.2020
Medical Receptionist
Wilmington Psychiatric Services
03.2015 - 01.2016
High School Diploma -
Delcastle Technical High School
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