Lisa Tellier
Waterford,CT
Summary
Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering four years of carrier experience on high-volume routes.
Overview
32
32
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
New London, CT
11.2018 - Current
- Engage customers with pleasant demeanor and offer to help with mail-related issues.
- Collect mail from letter boxes on specific route both on foot and by vehicle.
- Use portable devices to maintain system records by scanning items delivered to homes and businesses.
- Work closely with other employees in mail office and handled various administrative tasks, carriers-clerks-Postmaster.
- Collect, organize and place mail and packages into mailboxes and post office boxes with high levels of accuracy.
- Communicate customer complaints, requests and feedback to company management for swift resolution.
- Meet with new business customers to develop relationships and educate on USPS mailing and shipping services..
Paraprofessional
New London Public Schools
New London, CT
10.2015 - 08.2019
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Organized and prepared instruction materials and set up work areas.
- Reported on student progress, behavior and social skills to parents.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Organized and guided skills practice, research and memorization tasks for students.
- Prepared reports and paperwork for parent-teacher conferences.
Food and Beverage Server
Foxwoods Resort And Casino
Mashantucket, CT
05.1994 - 04.2019
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Maintain organized work area, cleaned and set up tables to promptly seat guests and reduce wait times.
- Followed workplace safety procedures to reduce accidents and hazards.
- Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Proficient use of MICROS computer system
Education
No Degree - Liberal Arts And General Studies
Three Rivers Community College
Norwich, CTParalegal Certificate
Atlantic County Vocational School
Mays Landing, NJSkills
- Works independently and takes initiative to solve customer complaints and inquiries
- First point of contact for customer relations
- Comply with Federal and local guidelines regarding safety, sanctity and delivery of USPS goods
- Organized, maintains clean and safe work area
- Customer Complaint Resolution
Accomplishments
- Administration - Managed one-on-one lesson plans that resulted in students with different abilities experience a mainstream classroom.
- Achieved increased classroom attendance through effectively helping with tailored reading and writing plans.
- Documented and resolved learning and behavioral concerns which led to positive classroom experiences.
- Collaborated with team of teachers in the development of SPED plans.
Affiliations
Waterford CPA completion (Citizens Police Academy)
Waterford Youth Services food bank volunteer
Special Olympics volunteer
Timeline
City Letter Carrier
United States Postal Service, USPS
11.2018 - Current
Paraprofessional
New London Public Schools
10.2015 - 08.2019
Food and Beverage Server
Foxwoods Resort And Casino
05.1994 - 04.2019
No Degree - Liberal Arts And General Studies
Three Rivers Community College
Paralegal Certificate
Atlantic County Vocational School
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