Lisa Thompson
Fort Worth,TX
Summary
Detail-oriented professional with proven expertise in insurance verification and patient scheduling, developed through experience at Cook Children's Physician Network and other healthcare settings. Notable achievements include enhancing HIPAA compliance and optimizing medical charting processes, resulting in improved data accuracy. Strong communication skills facilitate effective patient guidance on insurance benefits, contributing to streamlined operational workflows. Career ambitions focus on further elevating patient services within a dynamic healthcare environment.
Overview
14
14
years of professional experience
Work History
Insurance Verification Specialist/Receptionist
Cook Children's Physician Network
Fort Worth, TX
04.2024 - Current
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Updated patient and insurance data and input changes into company computer system.
Medical Receptionist I
Cook Childrens Physicians Network
Fort Worth, TX
11.2022 - 04.2025
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed patient payments and scanned identification and insurance cards.
Unit Secretary
Cook Children’s Medical Center
08.2021 - 11.2022
- Greeted visitors and patients in a courteous, friendly manner.
- Answered telephone calls promptly, and directed them to appropriate personnel or departments.
- Managed unit call reception and routed calls to the correct department.
Unit Clerk
John Peter Smith Hospital
01.2011 - 02.2022
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Transcribed doctors' orders, including medication and lab test requests.
Front Desk Rep
HCA
10.2020 - 07.2021
- Front desk customer assistance.
- Verification of patient demographics and insurance verification in compliance with HIPAA.
- Stock and refresh lounge areas as needed.
Education
Certificate of completion in Insurance Coding and Billing -
Concord Career Institute
Arlington, TexasSkills
- Insurance Verification
- Payment Collection
- Medical Terminology
- Medical Charting
- HIPAA Compliance
- Appointment Scheduling
- Patient Scheduling
References
Available upon request.
Timeline
Insurance Verification Specialist/Receptionist
Cook Children's Physician Network
04.2024 - Current
Medical Receptionist I
Cook Childrens Physicians Network
11.2022 - 04.2025
Unit Secretary
Cook Children’s Medical Center
08.2021 - 11.2022
Front Desk Rep
HCA
10.2020 - 07.2021
Unit Clerk
John Peter Smith Hospital
01.2011 - 02.2022
Certificate of completion in Insurance Coding and Billing -
Concord Career Institute
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