Lisa Tucker
Hobbs
Summary
Dynamic Hygiene Coordinator at Cloud View Dental with a proven track record in enhancing patient retention through exceptional communication and streamlined appointment management. Skilled in infection control and proficient in dental software, I foster collaboration among teams to optimize patient care and ensure compliance with safety regulations.
Overview
19
19
years of professional experience
Work History
Hygiene Coordinator/ Hygiene Assistant
Cloud View Dental
02.2024 - Current
- Maintained strict compliance with OSHA regulations and infection control protocols, ensuring a safe environment for both patients and staff members.
- Reduced wait times for appointments through efficient management of the hygiene schedule.
- Organized regular team meetings to discuss best practices, share feedback, and foster collaboration among hygienists.
- Streamlined recall system processes, resulting in increased appointment confirmations among existing patients.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
- Collaborated with dental professionals to develop individualized treatment plans for patients, optimizing their oral health outcomes.
- Increased patient retention with exceptional customer service and prompt follow-up communication.
- Maintained accurate medical and dental records by documenting important patient data in Software.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
Receptionist
Denta Dental of Hobbs
02.2022 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected Type payments, processed transactions and updated relevant records.
Certified Nursing Assistant
American Medical Group
09.2006 - 05.2008
- Provided high-quality care services through compassion and listening.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families through kindness and understanding.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Education
High School Diploma -
Hobbs High School
Hobbs, NM05.2003
Certified Nursing Assistant - Nursing
NMJC
Hobbs, NM05.2002
Skills
- HIPAA compliance
- Patient communication
- Dental software proficiency
- Oral hygiene education
- Patient scheduling
- Insurance verification
- Office administration
- Appointment management
- Cleaning and sanitation
- Electronic health records
- Safety compliance
- Patient relationship building
- Infection control
- Medical history review
- Insurance claims
- Dental terminology
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Patient care
- Reliability
- CPR certification
- Caring and compassionate
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient charting
- Appointment scheduling
- Documenting patient history
- Medical history documentation
Timeline
Hygiene Coordinator/ Hygiene Assistant
Cloud View Dental
02.2024 - Current
Receptionist
Denta Dental of Hobbs
02.2022 - 02.2024
Certified Nursing Assistant
American Medical Group
09.2006 - 05.2008
High School Diploma -
Hobbs High School
Certified Nursing Assistant - Nursing
NMJC
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