Lisa Vasquez
Houston,United States
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
33
33
years of professional experience
Work History
Clinic Manager
Houston Cancer Institute
Houston, TX
02.1989 - Current
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Built relationships with physicians to create steady referral pipeline.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prepared and retained records, files and reports according to various government and practice standards.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Built more than 8,000 patient charts and enhanced organizing systems to improve recordkeeping procedures.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency
- Discussed medical histories with patients in effort to provide most effective medical advice
- Communicated with patients, ensuring that medical information was kept private
- Scheduled surgeries, managed pre-certifications and verified insurance coverage
Cashier
Wal-Mart Supercenter
Houston, TX
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized 115 payments of guests.
Education
Bachelor of Science - Health Administration/ Health Information System
University of Phoenix-Online
Tempe, AZ07.2017
High School Diploma -
Jersey Village High School
Houston, TX05.1988
Skills
- Employee Performance Evaluations
- Risk Management
- Critical Thinking
- Health Information Systems
- Patient Care Assessment
- Verbal and Written Communication
- Process Implementation
- Employee Supervision
Timeline
Clinic Manager
Houston Cancer Institute
02.1989 - Current
Cashier
Wal-Mart Supercenter
Bachelor of Science - Health Administration/ Health Information System
University of Phoenix-Online
High School Diploma -
Jersey Village High School