Lisa Ward
Carson City
Summary
Dynamic professional with extensive experience in customer service and scheduling, notably at Carson Valley Medical Center. Proven ability to optimize appointment processes and enhance patient flow through effective communication and problem-solving. Skilled in data entry and HIPAA compliance, consistently delivering exceptional support in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Dispatcher
RHP Mechanical
2019.10 - Current
- Coordinated daily schedules for technicians, optimizing routes and reducing response times.
- Monitored service calls to ensure adherence to company protocols and customer satisfaction standards.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Communicates with technicians in work field to help to help coordinate possible issues with HVAC systems.
- Processes technicians time cards for completed daily jobs for payroll department.
Radiology Scheduler
Carson Valley Medical Center
2013.09 - 2019.10
- Responsible or managing both bound and outbound calls with internal and external customers for various radiology exams via epic computer software.
- Communicated with medical staff to optimize scheduling processes and resolve appointment conflicts.
- Daily use of medical terminology .
- Provide patients with detailed instructions including preps requirements .
- Greet patients and Visitors in courteous and professional manner.
- Handled patient information in accordance with HIPPA guidelines.
Office Assistant
Elevate Wellness Acupuncture
2013.05 - 2013.09
- Managed scheduling and appointment systems to optimize client flow.
- Coordinated patient intake processes, ensuring accurate data collection and compliance with protocols.
- Assisted in maintaining inventory levels for office supplies and acupuncture materials.
- Developed and implemented filing systems for patient records, enhancing retrieval efficiency.
- Handled patient information in accordance with HIPPA guidelines with confidentiality.
- enthusiasm for learning new skills.
Chiropractic Assistant
Advanced Chiropractic
2011.02 - 2013.05
- Opening and closing of clinic on daily basis with proper sanitation and prepping of exam rooms
- Handling all incoming calls and Scheduling of exams.
- Handled all therapeutic modalities and in-house physical therapy along with processing of X-rays under Doctor requests.
- Educated patients on chiropractic procedures and post-treatment care to enhance recovery.
- Coordinated patient flow to optimize clinic efficiency and reduce wait times.
- Handles copays and insurance verifications .
- Handled patient information in accordance with HIPPA guidelines.
Education
High School Diploma - Medical Billing And Coding
Western Nevada College
Carson City, NV04.2023
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Team Player
- Problem-solving
- Verifying coverage
- Multitasking Abilities
Timeline
Dispatcher
RHP Mechanical
2019.10 - Current
Radiology Scheduler
Carson Valley Medical Center
2013.09 - 2019.10
Office Assistant
Elevate Wellness Acupuncture
2013.05 - 2013.09
Chiropractic Assistant
Advanced Chiropractic
2011.02 - 2013.05
High School Diploma - Medical Billing And Coding
Western Nevada College