Lisa Wheeler
Paso Robles,CA
Summary
Dynamic Wine Steward with extensive knowledge in wine varieties and tasting techniques. Proven ability to enhance customer experiences through engaging tastings and education, while effectively promoting wine club memberships.
Overview
14
14
years of professional experience
Work History
Wine Steward/Educator
Eberle Winery
Paso Robles, California
06.2021 - Current
- Assisted customers with wine selections and food pairings.
- Educated guests on wine varieties, tasting notes, aging processes and the differences in oak varietals.
- Conducted wine tastings and led educational events.
- Managed cash register transactions and sales processing.
- Set up tables in between patrons to reduce wait times.
- Worked with production during harvest for three years. Duties range from grape sampling from other vineyards, inoculating and barreling wine, and bottling.
- Assisted with event planning and coordination both on-site and off-site.
- I have been flexible to work in any position needed.
- Promoted sales and enlightened customers on the benefits of signing up for our wine club.
- Conducted tours of the specialized caves.
Wine Steward
Austin Hope/Treana Winery
Paso Robles, California
08.2020 - 05.2021
- Collaborated with the team to enhance customer service experiences.
- Conducted regular wine tastings to promote new releases and educate staff.
- Developed relationships with customers to foster loyalty and repeat visits.
- Served wine to patrons and completed sales.
- Promoted sales and enlightened customers on the benefits of signing up for our wine club.
Shift Supervisor
Splash Cafe
Pismo Beach, California
06.2018 - 06.2020
- Supervised daily cafe operations and ensured smooth workflow among staff.
- Trained new employees on customer service, food safety standards, company policies, and operational procedures.
- Managed inventory levels and coordinated supply orders for kitchen needs.
- Handled and resolved customer complaints, and reported any further issues to senior management to maintain satisfaction.
- Implemented health and safety protocols to meet regulatory requirements.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties, such as counting money and balancing registers, to ensure accuracy in transactions during opening, closing, and shift change procedures.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose between co-workers during the shift in a proactive manner.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Checked orders for quality and completeness.
Special Education Paraprofessional
Lucia Mar Unified School District
Arroyo Grande, California
08.2011 - 06.2018
- Monitored student progress and reported observations to educators.
- Provided one-on-one support during instruction and activities.
- Engaged students in social skills development through structured play.
- Implemented behavior management strategies designed by special education staff members.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Escorted students to restroom cafeteria, outside to playground, and on field trips.
- Attended professional development sessions related to working with special education populations.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
- Improved behavior with modification and positive reinforcement techniques.
Education
Human Services
Allan Hancock College
Santa Maria, California, CACalifornia State University, Bakersfield
Bakersfield, CASkills
- Wine knowledge
- Tasting events
- Customer relationship management
- Sales promotion
- Cash handling
- Attention to detail
- Problem solving
- Time management
- Special events
- Grape varietal familiarity
- Wine education
- Wine aroma recognition
- Wine temperature control
- Wine club management
- Wine production process
- Fortified wine knowledge
- Terroir comprehension
Accomplishments
Irene Ryan young actors award for lead role in Secret Garden the musical. 1997
Timeline
Wine Steward/Educator
Eberle Winery
06.2021 - Current
Wine Steward
Austin Hope/Treana Winery
08.2020 - 05.2021
Shift Supervisor
Splash Cafe
06.2018 - 06.2020
Special Education Paraprofessional
Lucia Mar Unified School District
08.2011 - 06.2018
Human Services
Allan Hancock College
California State University, Bakersfield