Lisa Williams

Robbins,IL

Summary

Proven leader and customer service expert, adept at fostering engaging environments and maximizing team performance. At Cook County Forest Preserve, I spearheaded initiatives that significantly enhanced customer satisfaction and team productivity. Skilled in quick decision-making and maintaining composure, my approach ensures operational excellence and positive customer experiences.

Overview

years of professional experience

Work History

Table Games Dealer

Hard Rock Casino

10.2020 - 02.2024

Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Kept track of game outcomes and reported to supervisor for accurate record keeping.
Answered players questions and resolved disputes to provide excellent customer service.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Managed chips and money transactions with attention to detail to prevent fraud.
Monitored players behavior, taking appropriate action against rule violations.
Assisted players with placing bets, educating on game rules to increase understanding.
Learned and followed company procedures to maintain consistency and standards.
Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Kept gaming areas clean and organized to maintain safe and secure environment.

Manger for Campground

Cook County Forest Perserve

03.2015 - 03.2020

Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Controlled costs to keep business operating within budget and increase profits.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

High School Diploma -

Dwight D Eisenhower

Blue Island, IL

05-1989

Skills

Excellent customer service
Team player mentality

Patience and composure
Quick decision making

Timeline

Table Games Dealer

Hard Rock Casino

10.2020 - 02.2024

Manger for Campground

Cook County Forest Perserve

03.2015 - 03.2020

High School Diploma -

Dwight D Eisenhower

Lisa Williams

Summary

Overview

Work History

Table Games Dealer

Manger for Campground

Education

High School Diploma -

Skills

Timeline

Table Games Dealer

Manger for Campground

High School Diploma -

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