Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Lisamarie Demerjian

Middleton,MA

Summary

Results-driven professional dedicated to achieving high performance standards. Proven leadership abilities combined with a strong focus on customer satisfaction. Expertise in quality assurance through adherence to regulatory guidelines and effective training programs. Skilled in building relationships, resolving complex issues, and fostering customer loyalty.

Overview

5
5
years of professional experience

Work History

Store Manager

Garage Clothing USA
Burlington, Massachusetts
02.2024 - Current
  • Oversee daily operations of a $3.5 million store in Burlington, MA, since July 2025. Was in Peabody, MA.
  • Focused on KPIs: Net Sales, ROV, Conversion, UPT, APT, Traffic, and Collect-If loyalty program.
  • Conducted regular performance evaluations and provided constructive feedback to associates.
  • Monitored associates closely to cultivate a consistent selling culture.
  • Established tactics and strategies to achieve operational performance and sales goals.
  • Recruited, trained, and supervised new employees for optimal team performance.
  • Maintained accurate records of employee performance reviews to support development initiatives.

Morning Supervisor

Envoy Hotel
Boston, MA
08.2023 - 02.2024
  • Supervised morning staff to ensure efficient operations and excellent service.
  • Monitored guest satisfaction and resolved any issues promptly.
  • Implemented cleanliness standards throughout the hotel premises.
  • Assisted in organizing special events and guest activities at the hotel.

Assistant Store Manager

TJMAXX
Wilmington, Massachusetts
02.2022 - 08.2023
  • Analyzed KPI reports to coach associates and management, enhancing performance metrics.
  • Supervised cash-handling processes to ensure transaction accuracy.
  • Resolved customer complaints efficiently, maintaining service excellence.
  • Monitored daily inventory levels to ensure adequate stock supply for customer needs.
  • Adhered to security protocols when handling confidential data and sensitive information.
  • Managed operations, scheduling shifts, and assigning tasks through Kronos.
  • Conducted regular audits of merchandise displays and stock levels.
  • Recruited, hired, and retained top talent to strengthen team capabilities.
  • Transferred to the Seabrook, NH location August 2023.

Key Carrier

TJMAXX
Wilmington, Massachusetts
05.2021 - 02.2022
  • Manager on duty when store managers are on conference calls, or when their shift is over.
  • Conduct meetings throughout the day to let associates know what the responsibilities are for the day.
  • Promote the company's rewards credit card.
  • The supervisor oversees assigned departments and associates.

Department Coordinator

TJMAXX
Wilmington, MA
08.2020 - 05.2021
  • Promote the company's rewards credit card.
  • Supervisor over assigned departments and associates.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Collaborated with cross-functional teams to develop strategies that improved workflow efficiency.

Education

Bachelor of Science - Digital Media, Digital Journalism

Endicott College
MA
01-2020

Skills

  • Staff management
  • Time management
  • Customer service
  • Performance goals
  • Verbal and written communication
  • Retail operations
  • Coaching and mentoring

References

References available upon request

Accomplishments

  • Live to Inspire Q2 2024
  • Live to Inspire Q1 2025
  • August 2025: Increased Sales Objective 107%

Timeline

Store Manager

Garage Clothing USA
02.2024 - Current

Morning Supervisor

Envoy Hotel
08.2023 - 02.2024

Assistant Store Manager

TJMAXX
02.2022 - 08.2023

Key Carrier

TJMAXX
05.2021 - 02.2022

Department Coordinator

TJMAXX
08.2020 - 05.2021

Bachelor of Science - Digital Media, Digital Journalism

Endicott College

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