Lisa Marie Walker
Tampa,FL
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Longhorn Steakhouse
Tampa, FL
08.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Cracker Barrell
Tampa, FL
05.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Lead Server
Patio850
Lakeland, FL
01.2020 - 03.2022
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified legal drinking age before serving beer, wine and liquor to comply with state law.
- Trained new employees to perform duties.
Education
Bachelor of Music - Vocal Performance
University of South Florida
Tampa, FL05.2026
Skills
- Food Safety Understanding
- Effective Customer Upselling
- Special Dietary Requirements
- Wine Pairings
- Table Setting Arrangements
- Liquor, Wine and Food Service
Certification
- Alcohol Certificate, ServSafe - 2023
- SafeStaff Food Handler, ServSafe - 2023
- Bartender Mixology, Rserving - 2023
- Advanced Wine Knowledge, Rserving - 2021
Timeline
Server
Longhorn Steakhouse
08.2023 - Current
Server
Cracker Barrell
05.2023 - Current
Lead Server
Patio850
01.2020 - 03.2022
Bachelor of Music - Vocal Performance
University of South Florida