Lisandra Navarro
Santa Ana,CA
Summary
Dynamic manager with a proven track record at Googie Car Wash, excelling in customer service and team motivation. Skilled in conflict resolution and operations management, I enhanced customer satisfaction and improved safety procedures, fostering a productive environment. Bilingual in English and Spanish, I thrive in diverse settings, driving engagement and collaboration.
Overview
7
7
years of professional experience
Work History
Manager
Googie Car Wash
11.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
Continental Breakfast Attendant
Best Western Plus Anaheim Inn
06.2018 - 03.2022
- Developed exceptional customer service skills with people all over the world.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintains attendance, consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Provides genuine hospitality and teamwork on an ongoing basis.
Sales Associate
Party City
09.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Seasonal job for Halloween
Education
High School Diploma -
Orange County Conservations Corps
Fullerton, CA06.2016
Skills
- Bi-lingual “English & Spanish”
- Customer service
- Time management
- Verbal and written communication
- Staff training and developmen
- Goal setting
- Documentation and reporting
- Strategic planning
- Operations management
- Shift scheduling
- Sales techniques
- Conflict resolution
- Schedule preparation
- Business administration
- Emergency response
- Safety procedures
- Employee onboarding
- Computer skills
- Teamwork and collaboration
- Problem resolution
- Positive attitude
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
Manager
Googie Car Wash
11.2021 - Current
Sales Associate
Party City
09.2020 - 11.2020
Continental Breakfast Attendant
Best Western Plus Anaheim Inn
06.2018 - 03.2022
High School Diploma -
Orange County Conservations Corps
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