Lisbeth Acevedo
Orlando,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Sixt Rent A Car
Orlando, FL
02.2020 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Developed and maintained courteous and effective working relationships.
Teacher's Assistant
First Step Kids Academy
Orlando, FL
06.2019 - 02.2020
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Education
High School Diploma -
Timber Creek High School
Orlando06.2017
Skills
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Creative Problem Solving
- Responding to Difficult Customers
- Upselling Products and Services
- De-escalation Techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Sixt Rent A Car
02.2020 - Current
Teacher's Assistant
First Step Kids Academy
06.2019 - 02.2020
High School Diploma -
Timber Creek High School