Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lisbeth Castillo

Texas City,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Patient Service Specialist

Community Health Network
League City, TX
10.2022 - Current
  • Greeted patients upon arrival and verified patient information.
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Provided general customer service support by answering questions about services provided by the practice.
  • Educated patients on available payment plans and financial assistance options.
  • Created weekly reports summarizing activity within the department.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Screened patients for eligibility for state, local and federal assistance programs.

Store Lead

Shoe Carnival
League City, TX
08.2019 - 07.2022
  • Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
  • Assisted in hiring and training new employees.
  • Provided exceptional customer service to all customers.
  • Resolved customer complaints in a timely manner.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Increased sales by optimizing in-store promotional strategies.
  • Answered customer queries and complaints and provided prompt solutions.
  • Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
  • Ensured compliance with company policies and procedures.

Education

High School Diploma -

Dickinson High School
Dickinson, TX
05.2021

Skills

  • Patient Interviewing Skills
  • Reception Management
  • Medical Filing
  • Eligibility Determination
  • Customer Service
  • Fluent in Spanish

Languages

Spanish
Native/ Bilingual

Timeline

Patient Service Specialist

Community Health Network
10.2022 - Current

Store Lead

Shoe Carnival
08.2019 - 07.2022

High School Diploma -

Dickinson High School

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