Liseth Gonzalez Arenas
San Marcos ,CA
Summary
Dynamic Team Lead at Aramark @ Legoland with a proven track record in enhancing productivity through effective coaching and process improvements. Skilled in conflict resolution and customer focus, I successfully trained new team members, fostering a cohesive work environment and streamlining operations to elevate guest experiences.
Overview
8
8
years of professional experience
Work History
Team Lead
Aramark @legoland
07.2023 - Current
- Led daily team operations, ensuring efficient task completion and adherence to company standards.
- Coordinated project timelines, allocating resources effectively to meet client expectations.
- Trained new team members on procedures, enhancing overall productivity and team cohesion.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Trained new team members by relaying information on company procedures and safety requirements.
Hostess
Legoland
06.2022 - 07.2023
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system to optimize table turnover and guest experience.
- Coordinated with servers to communicate guest needs and preferences efficiently.
- Assisted in maintaining cleanliness and organization of dining area for optimal ambiance.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Collaborated with team members to enhance service flow during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Caregiver
Silvergate
06.2017 - 07.2017
- Assisted clients with daily living activities, promoting independence and comfort.
- Adapted quickly to changing client conditions, demonstrating flexibility in care approach.
- Documented client progress and activities, maintaining accurate records for review.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
San Marcos High School
San Marcos 06.2011
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead
Aramark @legoland
07.2023 - Current
Hostess
Legoland
06.2022 - 07.2023
Caregiver
Silvergate
06.2017 - 07.2017
San Marcos High School
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