Lisette Osorto
Ruskin,FL
Summary
Customer-focused professional with previous banking, retail, and administrative experience. Skilled in cash handling, transaction processing, customer service, sales, payment processing, customer inquiries, and maintaining accuracy in high-volume environments Experienced in identifying customer needs, promoting products and services, resolving concerns, and building positive customer relationships. Bilingual in English and Spanish with strong communication, organization, problem-solving, and attention-to-detail skills.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Medical Assistant
ENT Associates of Manatee
Bradenton, Florida
03.2024 - Current
- Prepared treatment rooms by cleaning surfaces and restocking supplies to ensure readiness for patient care.
- Maintained inventory and logs for vaccinations and product expirations to ensure accurate tracking and compliance.
- Interviewed patients to gather medical history, chief complaints, and vital signs, facilitating accurate diagnosis and treatment planning.
Associate banker/Teller
BMO Harris Bank NA
Bradenton, FL
02.2020 - 02.2024
- Provide exceptional customer service by identifying client needs and recommending appropriate banking products, services, and solutions.
- Process daily banking transactions including deposits, withdrawals, transfers, cashier's checks, and other account-related requests with a high level of accuracy.
- Balance cash drawers, vault activity, and branch transactions while maintaining strong attention to detail and accuracy.
- Assist customers with account questions, online and mobile banking, debit cards, payments, and other banking services.
- Build strong customer relationships through professional communication and personalized service.
- Identify opportunities to refer customers to bankers and other specialists based on their financial needs.
- Support branch sales and service goals through proactive customer engagement and relationship development.
Retail Supervisor
Charlotte Russe
Ellenton, FL
10.2017 - 03.2019
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Trained junior employees on operational and sales goals, enhancing their skills with proactive strategies.
- Managed daily staffing and scheduling for store employees to ensure optimal coverage.
- Increased sales through incentives, reward-based programs, and positive reinforcement of effective sales practices.
Education
High School Diploma -
East Bay High School
Gibsonton, FL05-2017
Associate of Science -
Hillsborough Community College
Tampa, FL08-2026
Skills
- Patient Relations
- Data Entry
- Attention to detail
- Microsoft Office
- MS Office
- Time Management
- Multitasking and Prioritization
- Problem Resolution
- Customer Service
- Sales techniques
- Banking product sales
- Cash drawer balancing
- Organizational Skills
- Administrative Support
- Training & Development
- Team Management
- Team Building
- Experience in Leadership
- Critical Thinking
- Reliable and Trustworthy
- Goal-oriented focus
- Relationship building
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Medical Assistant
ENT Associates of Manatee
03.2024 - Current
Associate banker/Teller
BMO Harris Bank NA
02.2020 - 02.2024
Retail Supervisor
Charlotte Russe
10.2017 - 03.2019
Associate of Science -
Hillsborough Community College
High School Diploma -
East Bay High School