Lisette Melissa Roperto
Palm Beach Gardens,FL
Summary
Organized, dedicated, and focused driven Administrative professional with diverse and successful experience in fast-paced healthcare organizations of all sizes and across multiple industries. Offering a strong work ethic with more than 20 years of exceptional customer service, administrative excellence, and quality patient care with specialized skill in efficiently managing multiple priorities and delivering complex projects in deadline-driven environments simultaneously with a high degree of accuracy while fostering a positive attitude. Highly reliable, detail-oriented, spirited team player with strong problem-solving, effective communication, and advanced organizational skills with self-directed leadership willingness to take on added responsibilities to achieve company team goals. Technologically-savvy with proven track record of quickly mastering new software and systems ensuring workflow optimization and service excellence.
Overview
21
21
years of professional experience
Work History
Administrative Office Manager
Synchrony Home Health Care, LLC
Royal Palm Beach, FL
05.2023 - 03.2024
- Streamlined office operations by identifying opportunities for organizational improvements and recommending changes to existing administrative processes to improve accuracy, efficiency, and quality service.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues, improving communication between departments for better collaboration and problem solving.
- Created welcoming office environment by maintaining clean, organized spaces for staff and visitor use.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships, going above and beyond to accommodate unusual requests.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information, while maintaining strict confidentiality of sensitive information and upholding highest standards of professionalism at all times.
- Managed paper and electronic filing systems by routing various documents and completed other clerical tasks, improving document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of independent contractors while minimizing errors in financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Reduced costs by negotiating vendor contracts for office supplies and services.
- Managed email correspondence and handled all incoming and outgoing faxes.
- Volunteered to help coworkers and leadership with special projects and tasks of varying degrees of complexity on a daily basis.
- Ensured accurate application submission with supportive documentation to assist in seamless onboarding of commercial medical insurance credentialing and contracting on behalf of facility.
- Accurately verified medical insurance coverage, obtained pre authorizations from medical insurance carriers, and negotiated fee schedules to maximize reimbursement for complex multi-disciplinary home health care cases.
- Contributed to revenue growth by assisting with marketing initiatives and event planning efforts as needed.
Guided Surgery and Treatment Coordinator
Boynton Oral & Maxillofacial Surgery & Implant Center
Boynton Beach, FL
09.2006 - 01.2022
- Streamlined dental office operations through efficient appointment scheduling for patients reducing wait times, delivering excellent patient experiences, and direct individualized patient care.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring seamless coordination of care and timely completion of treatment for patients.
- Built strong relationships with referring providers through regular communication updates on shared cases fostering strong professional relationships within the dental community.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts and developed strategic, lasting relationships with general practitioners, dentists, anesthesiologists, oral surgeons, and coworkers to build strong referral networks.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Understood dental terminology and insurance breakdowns on an expert level to communicate with external stakeholders.
- Researched billing issues, communicated with insurance companies to dispute unpaid claims, verified insurance coverage, scheduled, rescheduled, and cancelled patient appointments in respective doctor's calendars and followed up with reminder phone calls, answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients on dental benefits and outlined pricing details for procedures and services, prepared insurance claim forms and coordinated proper payment with insurance companies, assisting with dental/medical coding and all billing tasks.
- Assisted Oral Surgeons in the development of customized treatment plans, ensuring optimal patient outcomes.
- Met with patients and family members to discuss care and patient treatment planning, increasing case acceptance rates through persuasive presentation of treatment plan options and benefits.
- Enhanced patient satisfaction by effectively managing treatment plans, addressing concerns, and collaborating with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Contributed to practice growth by actively participating in marketing initiatives aimed at attracting new patients.
- Kept abreast of the latest advancements in dental treatments and technologies, ensuring patients received the most up-to-date care possible.
- Nurtured and facilitated a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Adhered to strict HIPAA guidelines to protect patient privacy and upheld confidentiality requirements and regulatory compliance guidelines.
- Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Performed various administrative tasks by filing, copying, scanning, and faxing of documents.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed office bookkeeping and billing processes for timely, accurate payments.
- Obtained payments from patients, processed insurance claims and payments maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures, secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Organized and maintained detailed records of patient treatments promoting quick data finding for office staff while ensuring accurate billing and efficient followups.
- Trained new staff on filing, phone etiquette, and other office duties.
- Successfully negotiated dental (PPO) insurance contract renewals to create increased revenue.
Medical Records Manager For Info Copy
Wellington Regional Medical Center
Wellington, FL
02.2003 - 08.2006
- Improved patient care by efficiently managing and organizing medical records for easy access and retrieval while maintaining communication with patients, ensuring that medical information was kept private.
- Streamlined record-keeping processes for increased accuracy and reduced errors in documentation, ensuring incomplete physician reports and patient hospital visits were fully dictated and signed off on in a timely manner, prior to the release of any medical health information request.
- Ensured compliance with healthcare regulations by conducting regular audits of medical records and implementing corrective actions when necessary.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Managed a team of medical records clerks, providing guidance on their daily tasks and ensuring timely completion of projects.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees of Info Copy.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations, evaluating all requests for information and maintaining and tracking releases to comply with federal and state laws.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance while partnering with the Risk Management Department within hospital.
- Consistently met Quota copying guidelines every month and traveled to other hospital facilities when requested.
Education
Full Specialist Licensed in The State of Florida - Skin Care, Body Sculpting, Nail Art And Extensions
Robert Fiance Beauty Schools
Boynton Beach, FL02.2023
High School Diploma -
Atlantic Community High School
Delray Beach, FL06.2001
Skills
- Strong Insurance Knowledge and Dental Terminology
- Strategic Planning and Task Prioritization
- Claims Processing and Account Reconciliation
- Accounts Receivable and Invoice Generation
- Payment Scheduling and Collection
- Organizational Leadership Skills
- Policy and Procedure Modification
- Self Motivation and Professionalism
- Teamwork and Collaboration
- Relationship Building and Reliable
- Attentive to Detail
- Critical Thinking and Analytical Skills
- Electronic Filing Systems and Records Management
- Policy Management and Regulatory Compliance
- Excellent Communication, Negotiation, and Networking Skills
- Excellent Problem-solving and Multitasking Capabilities
- Precise Appointment Scheduling and Calendar Management
- Microsoft Office Proficiency
- Employee Training and Coaching
- Process Development and Continuous Improvement
- Document and Business Correspondence Management
- Phone and Email Etiquette
- Office Opening and Closing
- Patient Care Coordination
- Treatment Planning and Data Entry
- HIPAA Compliance
- Administrative Support, Vendor Relationship, and Office Management
Timeline
Administrative Office Manager
Synchrony Home Health Care, LLC
05.2023 - 03.2024
Guided Surgery and Treatment Coordinator
Boynton Oral & Maxillofacial Surgery & Implant Center
09.2006 - 01.2022
Medical Records Manager For Info Copy
Wellington Regional Medical Center
02.2003 - 08.2006
Full Specialist Licensed in The State of Florida - Skin Care, Body Sculpting, Nail Art And Extensions
Robert Fiance Beauty Schools
High School Diploma -
Atlantic Community High School