Lisha Martin
Walnut Cove,NC
Summary
Accomplished Surgery Scheduling Coordinator with a proven track record at Atrium Health Wake Forest Baptist, enhancing patient coordination and streamlining surgery schedules. Expert in HIPAA compliance and adept at building strong relationships, demonstrated through efficient insurance verification and effective communication. Achieved significant improvements in operational efficiency and patient satisfaction.
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Coordinator
Atrium Health Wake Forest Baptist
05.2015 - Current
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for 3 Cornea Surgeons.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patients in and out and collected payments.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Scheduling Representative
Lori Oakley Coe
12.2014 - 04.2015
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Education
No Degree - Medical Administration
Forsyth Technical Community College
Winston-salem, NCCertification - Medical Administration
Brookstone College For Business
Greensboro, NC12.2014
Skills
- HIPAA Compliance
- Patient coordination
- Insurance Verification
- Calendar Management
- Procedure scheduling
- EHR systems expertise
- Maintaining confidentiality
- Checking in patients
- EMR Updating
- Schedule Coordination
- Payment Collection
- Verifying insurance
- Following up with patients
- Obtaining authorizations
- Data entry proficiency
Timeline
Surgery Scheduling Coordinator
Atrium Health Wake Forest Baptist
05.2015 - Current
Scheduling Representative
Lori Oakley Coe
12.2014 - 04.2015
No Degree - Medical Administration
Forsyth Technical Community College
Certification - Medical Administration
Brookstone College For Business
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