Lismarielie Rodriguez
6539 Townsend Rd, Lot 208, Jacksonville
Summary
Highly trained manager with success in retail operations and customer service management. Fluent bilingual with computer skills, adept at driving performance improvements. Retail management in overseeing store operations and enhancing customer satisfaction. Strong ability to lead teams, adapt to changing environments, and drive store performance.
Overview
5
5
years of professional experience
Work History
Key Holder
Once Upon a Child
09.2023 - Current
- Daily cash handling procedures, opening and closing registers and store.
- Train and supervise employees to apply best practices in customer service and resale store operations.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Respond to customer calls requests for products, services, and company information.
Apparel Team Lead
Walmart
12.2019 - 09.2022
- Trained team members by relaying information on company procedures and requirements.
- Coached team members in techniques necessary to complete job tasks.
- Provided superior customer service leadership by greeting and assisting customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Dr. Rafael López Landrón
Guayama, Puerto Rico05.2015
Skills
- Training and mentoring
- Customer service management
- Retail operations
- Multitasking and organization
- Computer skills
- Staff management
- Inbound phone call management
- Fluent bilingualism
Timeline
Key Holder
Once Upon a Child
09.2023 - Current
Apparel Team Lead
Walmart
12.2019 - 09.2022
High School Diploma -
Dr. Rafael López Landrón
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