Lisoret Gonzalez
Panama City,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
CSR
Maximus
Lynn Haven, FL
10.2022 - Current
- Identified customer needs and provided appropriate solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strategies to improve quality of customer service delivery.
- Performed basic network troubleshooting and maintenance activities.
Tenure Dual CSR
Maximus
Lynn Haven, FL
09.2023 - 12.2023
- Trained new employees on the daily job duties, policies and procedures.
- Provided feedback, coaching and development opportunities to team members as needed.
- Monitored employee attendance records and ensured compliance with company policies.
Supervisor
NY CAROUSEL ENTERTAINMENT LLC
Corona, NY
03.2018 - 11.2020
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Monitored staff performance and provided feedback for improvement.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
Education
Associate of Science - Cyber Security
Gulf Coast State College
Panama City, FLSkills
- Microsoft Excel
- Administrative Support
- Bilingual
- Training & Development
- Problem Resolution
- Relationship Building
Timeline
Tenure Dual CSR
Maximus
09.2023 - 12.2023
CSR
Maximus
10.2022 - Current
Supervisor
NY CAROUSEL ENTERTAINMENT LLC
03.2018 - 11.2020
Associate of Science - Cyber Security
Gulf Coast State College