Lissa McEvoy
Columbus,OH
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Store Manager
TrueNorth Holdings, Inc.
Columbus, OH
03.2025 - Current
- Managed daily operations and staff scheduling for retail store activities.
- Implemented store policies and maintained compliance with company standards.
- Coordinated visual merchandising to enhance product displays and customer experience.
- Conducted regular audits of cash handling procedures and financial transactions.
- Oversaw inventory management and ensured stock levels met demand.
Assistant Store Manager
Truenorth Holdings, Inc.
Hilliard, Ohio
02.2025 - 03.2025
- Resolved customer inquiries and complaints to ensure satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Shift Lead
TrueNorth Holdings, Inc.
Columbus, OH
09.2024 - 02.2025
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new team members on operational procedures and best practices.
- Assisted in problem-solving during peak hours to maintain workflow continuity.
- Completed opening and closing duties to facilitate business operations.
Customer Service Representative
TrueNorth Holdings, Inc.
Columbus
04.2024 - 09.2024
- Handled customer complaints with empathy and professionalism.
- Assisted customers with inquiries and resolved issues efficiently.
- Developed strong customer relationships to encourage repeat business.
- Trained new staff on customer service protocols and company policies.
E-Commerce Manager
Kroger
Columbus
05.2020 - 03.2023
- Analyzed e-commerce metrics to optimize customer engagement strategies.
- Collaborated with merchandising teams to ensure accurate inventory representation.
- Trained junior staff on e-commerce best practices and platform usage.
- Analyzed customer feedback and implemented strategies to improve the user experience of customers.
Education
Certification - Health And Wellness
Tidewater Community College
Norfolk, VA 11.1998 - 10.1999
Skills
- Retail operations
- Store operations
- Inventory management
- Retail inventory management
- Visual merchandising
- Budget management
- Operational compliance
- Accurate cash handling
- Staff scheduling
- Employee training
- Leadership development
- Team building
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Loss prevention
References
References available upon request.
Timeline
Store Manager
TrueNorth Holdings, Inc.
03.2025 - Current
Assistant Store Manager
Truenorth Holdings, Inc.
02.2025 - 03.2025
Shift Lead
TrueNorth Holdings, Inc.
09.2024 - 02.2025
Customer Service Representative
TrueNorth Holdings, Inc.
04.2024 - 09.2024
E-Commerce Manager
Kroger
05.2020 - 03.2023
Certification - Health And Wellness
Tidewater Community College
11.1998 - 10.1999