LISSETH GUZMAN
Valley Stream,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Real Estate Agent
ERA Top Service Realty
Queens, NY
05.2023 - Current
- Maintained updated knowledge of local real estate markets.
- Responded promptly to client inquiries via phone or email.
- Coordinated appointments to show homes to prospective buyers.
- Prepared comparative market analysis to estimate properties' value.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Showed residential properties and explained features, value and benefits of available homes.
- Researched current listings available in the area using multiple online resources.
- Planned and coordinated open house events to move properties.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Advised prospective clients on current market activities and optimal buying or selling choices.
Sales Agent
IDT Retail
Queens, NY
05.2010 - 10.2022
- Developed relationships with customers by providing excellent customer service.
- Continuously met sales goals via strategic prospecting.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Improved customer service feedback scores through outstanding service.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
Associate of Applied Business - Accounting And Finance
University Simon Rodriguez
Caracas, Venezuela07-1992
Skills
- Fluent in English and Spanish
- Lead Follow up
- Recruiting Clients
- Honest and Ethical
- NY Licensed Real Estate Agent
- Administrative Support
Languages
English
Professional
Spanish
Full Professional
Timeline
Real Estate Agent
ERA Top Service Realty
05.2023 - Current
Sales Agent
IDT Retail
05.2010 - 10.2022
Associate of Applied Business - Accounting And Finance
University Simon Rodriguez
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