Lissett Martinez
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
JustWell Health
11.2022 - 09.2023
- Perform patient assessments telephonically and face to face to identify problems and needs
- Determine appropriate treatment programs and resources by formulating a care plan based on physical and social requirements
- Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
- Observe laboratory examinations and procedures
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
Clinical Case Manager
Independent Living System (Aetna)
01.2017 - 07.2022
- Educating members on disease process
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Refer member accordingly to Behavioral health, Vital decision, Medtronic
- Supported individuals with mental health disorders by developing personalized treatment plans and connecting them to appropriate community resources.
- Collaborated with insurance providers to secure coverage for necessary medical services, reducing financial burdens for patients and their families.
Registered Nurse
All Access Florida Home Health
05.2017 - 07.2019
- Enhanced patient recovery by providing personalized and comprehensive care plans.
- Collaborated with interdisciplinary teams for improved patient outcomes and holistic care.
- Administered medication safely and accurately, ensuring proper dosage and adherence to physician orders.
- Improved patient quality of life by delivering compassionate and empathetic support during home visits.
- Educated patients and families on disease management, prevention strategies, and self-care techniques.
Registered Nurse
Miami Jewish Health System
09.2016 - 01.2017
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Bachelor of Science -
West Coast University
AS Nursing -
Saber College
01.2015
Nursing Prerequisites -
Miami Dade College
01.2010
High School Graduate with Honors -
Coral Park Senior High School
01.2008
Skills
- Clinical Documentation
- Teamwork and Cooperation
- Discharge Planning
- Patient Assessments
- Medication Management
- Multidisciplinary Collaboration
Certification
- Florida State Registered Nurse License, RN9439057, 07/16/2016, 04/30/2024
- Compact License
- American Heart Association BLS (CPR), 09/2023, 09/2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Case Manager
JustWell Health
11.2022 - 09.2023
Registered Nurse
All Access Florida Home Health
05.2017 - 07.2019
Clinical Case Manager
Independent Living System (Aetna)
01.2017 - 07.2022
Registered Nurse
Miami Jewish Health System
09.2016 - 01.2017
Bachelor of Science -
West Coast University
AS Nursing -
Saber College
Nursing Prerequisites -
Miami Dade College
High School Graduate with Honors -
Coral Park Senior High School