Lissette Hitchcock
Cookeville,TN
Summary
I am a talented Manager with expert team leadership, planning and organizational skills built during a successful career. I smoothly equip employees to independently handle daily functions and meet customer needs. I am a diligent trainer and mentor with exceptional management abilities and results-driven approach. I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. I have documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I am an insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. I believe I am proficient in best practices, market trends and regulatory requirements of industry operations. In addition, I am a talented leader with analytical approach to business planning and day-to-day problem-solving. I take pride in everything I do and I complete every task to the best of my ability.
Overview
23
23
years of professional experience
Work History
Manager
Food City Starbucks
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Licensed Cosmetologist
Salon Bella Luna
06.2004 - 10.2023
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed my own salon and personal business. I enjoyed working by myself and getting to know many clients who I am still friends with to this day.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
Cashier
Hobby Lobby
03.2003 - 05.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Pre and Post Natal Counseling
Cookeville Health Department
02.2002 - 03.2003
- I did home visits for Hispanic moms where I helped them learn how to take proper care of their newborn while adequately keeping up with their health for the first year of the baby's life.
Unit Secretary
Cookeville Regional Medical Center
02.2001 - 03.2002
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- I helped interpret spanish for patients when needed.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Education
Cosmetology
Tennessee College of Applied Technology
Livingston, TN06.2004
High School Diploma -
Harwich High School
Cape Cod, Massachussetts1988
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Book keeping
- Scheduling
- Communication with peers and customers
Languages
Spanish
Native or Bilingual
Timeline
Manager
Food City Starbucks
03.2021 - Current
Licensed Cosmetologist
Salon Bella Luna
06.2004 - 10.2023
Cashier
Hobby Lobby
03.2003 - 05.2004
Pre and Post Natal Counseling
Cookeville Health Department
02.2002 - 03.2003
Unit Secretary
Cookeville Regional Medical Center
02.2001 - 03.2002
Cosmetology
Tennessee College of Applied Technology
High School Diploma -
Harwich High School
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