Open To Work
Lissette Toles
CMA
Houston,TX
Work Preference
Desired Job Title
Certified Medical AssistantInsurance Verification Specialist / Medical ReceptionistCustomer Service AssociateWork Type
Full TimeLocation Preference
On-SiteLocation: Houston, TX
Open to relocation: Yes
Important To Me
Career advancementTeam Building / Company RetreatsHealthcare benefits401k matchPersonal development programsPaid time offSummary
Detail-oriented Certified Clinical Medical Assistant (CCMA) with 3 years of experience in patient care and clinical procedures. Expertise includes vital signs, phlebotomy, EKGs, insurance verification, and electronic medical records management. Committed to upholding HIPAA and OSHA standards while delivering exceptional support in dynamic healthcare settings.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Certified Medical Assistant
Pulse 4 Pulse
Houston, TX
11.2023 - Current
- Assist physicians and nurses with direct patient care in a fast-paced clinical environment
- Administer medications and injections following physician orders and safety protocols
- Obtain and document vital signs, patient histories, and medical information accurately in EMR systems
- Perform phlebotomy, specimen collection, urinalysis, EKGs, and basic laboratory procedures
- Prepare and sanitize examination rooms while maintaining OSHA compliance standards
- Coordinated referrals, diagnostic testing, and patient follow-up appointments to ensure continuity of care
- Educated patients on treatment plans, medications, and office procedures to promote understanding and adherence
- Support telemedicine services and maintain accurate electronic health records
- Monitored and maintained medication and medical supply inventory to support efficient clinical operations
- Train and assist new medical assistants on office procedures and HIPAA guidelines
Insurance Verification Specialist / Medical Receptionist
Wellspire Medical Group
Humble, TX
03.2015 - 03.2016
- Verified patient insurance eligibility, benefits, and authorizations
- Communicated insurance coverage and referral requirements to ensure patient understanding and compliance
- Followed HIPAA guidelines to protect patient confidentiality and sensitive information
- Maintained patient records and ensured accurate documentation completion
- Scheduled appointments and managed patient check-in/check-out procedures
- Provided professional and compassionate customer service to enhance patient experience in a busy medical office
Customer Service Associate
Foot Action
Houston, TX
01.2013 - 11.2014
- Guided customers in purchases and product selection, enhancing shopping experience in high-volume retail environment
- Cultivated positive customer relationships through effective communication and problem-solving skills, fostering loyalty
- Processed cash, credit, and debit transactions accurately
- Ensured organized, clean store and attractive merchandise presentation to improve customer satisfaction
Education
Medical Assistant Program -
12-2022
High School Diploma -
06-2012
Skills
- Patient care
- Medication administration
- Vital signs monitoring
- Phlebotomy techniques
- EKGs & Urinalysis
- Laboratory Procedures
- Wound management
- EMR management
- Healthcare Software
- Appointment Scheduling
- Insurance verification
- Compliance knowledge
- Medical Terminology
- Interdisciplinary Collaboration
- Clinical Workflow
- Sterilization techniques
- Patient Education
Certification
- Certified Clinical Medical Assistant (CCMA)
- CPR/BLS Certification (AHA)
Timeline
Certified Medical Assistant - Pulse 4 Pulse
11.2023 - Current
Insurance Verification Specialist / Medical Receptionist - Wellspire Medical Group
03.2015 - 03.2016
Customer Service Associate - Foot Action
01.2013 - 11.2014
The College of Health Care Professions - Medical Assistant Program,
Klein Forest High School - High School Diploma,