Lissy Diaz
Homestead,US
Summary
- Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
- Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
PPAC CUSTOMER SERVICE/CALL CENTER
PETSMART
Homestead, US
08.2023 - Current
- Managed high volume of inbound and outbound calls in a fast-paced call center environment
- Resolved customer inquiries and complaints with professionalism and efficiency
- Coordinated appointments, modify reservations for pets hotel and salon
Assistant Construction Manager
Infinity Structural block corp
Miami, FL
01.2023 - Current
- Provided guidance on best practices for developing successful offers.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created new accounts in the accounting system based on company requirements.
- Prepare and request weekly final releases from the vendors and suppliers.
- Managed all payments processing, invoicing and collections tasks.
- Make orders for new materials based on project needs.
DISPATCH SUPERVISOR
AS TRANSPORT
03.2019 - 07.2023
- Upgraded communications systems to improve productivity, dependability, and efficiency
- Evaluated and adjusted over 10 routes based on daily needs, available workers, traffic hazards, and weather conditions
- Trained, coached and mentored new hires in dispatch operations
- Developed reports outlining key metrics related to dispatch operations for upper management review
- Conducted performance reviews for team members to identify areas of improvement
DISPATCHER MANAGER
LJ transport INC
homestead
07.2019 - 05.2023
- Oversaw dispatch activities and enforced compliance with laws and regulations
- Managed data entry and documentation for deliveries
- Processed invoices for payment after verifying accuracy of driver's logs
- Assigned work vehicles and onboard equipment to operators to facilitate most efficient delivery schedule
- Checked monthly reports and analyzed billing data to identify trends and discrepancies
- Reviewed and posted daily payments
CUSTOMER SERVICE AGENT
El Dorado Furniture
02.2017 - 12.2017
- Company Overview: Gallery Outlet
- Worked with the parts department to get the parts I needed
- Help customers with their general problems
- Checked customer prices and processed sales by scanning barcodes
- Gallery Outlet
Education
ASSOCIATE IN ARTS A.A. - CONTRUCTION MANAGMENT
Miami Dade College
04-2025
Graduate Certificate - Computer Drafting Assistant
Miami Dade College
Miami, FL04-2024
Some College (No Degree) - Architecture
Miami Dade College
Miami, FLHIGH SCHOOL DIPLOMA -
Skills
- Positive Communication Skills
- Paperwork Submission
- Change order management
- Cost control
- Materials procurement
- Construction documentation
- Management
- Design and planning
- Materials estimates
- CADsoft design/build
- Supplier relations
Languages
- Spanish
- English
Home Office
Homestead, FL
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
PPAC CUSTOMER SERVICE/CALL CENTER
PETSMART
08.2023 - Current
Assistant Construction Manager
Infinity Structural block corp
01.2023 - Current
DISPATCHER MANAGER
LJ transport INC
07.2019 - 05.2023
DISPATCH SUPERVISOR
AS TRANSPORT
03.2019 - 07.2023
CUSTOMER SERVICE AGENT
El Dorado Furniture
02.2017 - 12.2017
ASSOCIATE IN ARTS A.A. - CONTRUCTION MANAGMENT
Miami Dade College
Graduate Certificate - Computer Drafting Assistant
Miami Dade College
Some College (No Degree) - Architecture
Miami Dade College
HIGH SCHOOL DIPLOMA -
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