Litia Loganiyaumaikedekede
San Bruno,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Hallmark Aviation Services
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Agent
Hallmark Aviation Services For Emirates Airlines
02.2022 - 07.2022
- Excellent customer service skills, communication and interpersonal skills,respect for details and accuracy.
- Provide assistance at ticket counter and Boarding gate. Deal with passengers about luggage restrictions and airlines product and queries.
- Dangerous Goods Certified. Know what can and cannot be taken into aircraft, what should and should not be informed to Pilot and operator.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
High School Diploma -
Adi Cakobau School
Suva, Fiji12.2014
Skills
- Customer Experience
- Passenger Documentation
- Daily Reports
- Flight Management
- Customer Satisfaction
- Passport Checks
- Special Needs Clients
- Incident Reports
- CM System
Languages
Fiji
Native or Bilingual
Timeline
Customer Service Agent
Hallmark Aviation Services
02.2023 - Current
Customer Service Agent
Hallmark Aviation Services For Emirates Airlines
02.2022 - 07.2022
High School Diploma -
Adi Cakobau School
Similar Profiles
Jeremy CarrascoJeremy Carrasco
Airport Customer Service Representative 40 Hour/Wk at Hallmark Aviation Services/ VIP HospitalityAirport Customer Service Representative 40 Hour/Wk at Hallmark Aviation Services/ VIP Hospitality
Tiffany TranTiffany Tran
Airline Customer Service Agent at Hallmark Aviation ServicesAirline Customer Service Agent at Hallmark Aviation Services
Kunal BudhooKunal Budhoo
Customer Service Agent at Hallmark Aviation Services For Emirates AirlinesCustomer Service Agent at Hallmark Aviation Services For Emirates Airlines