Litia Loganiyaumaikedekede
San Bruno,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Hallmark Aviation Services
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Agent
Hallmark Aviation Services For Emirates Airlines
02.2022 - 07.2022
- Excellent customer service skills, communication and interpersonal skills,respect for details and accuracy.
- Provide assistance at ticket counter and Boarding gate. Deal with passengers about luggage restrictions and airlines product and queries.
- Dangerous Goods Certified. Know what can and cannot be taken into aircraft, what should and should not be informed to Pilot and operator.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
High School Diploma -
Adi Cakobau School
Suva, Fiji12.2014
Skills
- Customer Experience
- Passenger Documentation
- Daily Reports
- Flight Management
- Customer Satisfaction
- Passport Checks
- Special Needs Clients
- Incident Reports
- CM System
Languages
Fiji
Native or Bilingual
Timeline
Customer Service Agent
Hallmark Aviation Services
02.2023 - Current
Customer Service Agent
Hallmark Aviation Services For Emirates Airlines
02.2022 - 07.2022
High School Diploma -
Adi Cakobau School
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