Litzy Gonzalez
Yakima
Summary
Resourceful Banking Customer Service Representative known for being highly productive and efficiently completing tasks. Possess strong skills in problem-solving, account management, and financial product knowledge which enable effective handling of customer inquiries and concerns. Excel in communication, empathy, and adaptability, ensuring customer satisfaction and loyalty.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Dominos's Pizza
Yakima
06.2021 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on food safety and operational procedures.
- Managed inventory levels to maintain stock availability and minimize waste.
- Coordinated shifts and schedules to optimize workforce productivity.
- Resolved customer complaints promptly to enhance service quality.
- Fostered a positive team environment through effective communication and support.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Teller /Banker
US Bank National Association
Yakima
06.2023 - 11.2025
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer and balanced transactions daily.
- Collaborated with team members to ensure smooth branch operations.
- Educated customers on digital banking tools and resources.
- Ensured compliance with bank policies and regulatory requirements.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
- Explained account information to customers in detail as needed.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Assisted customers in opening new accounts and completing required paperwork.
- Directed specific questions to appropriate branch personnel.
- Cross-sold additional bank products when applicable to meet customer needs.
- Processed wire transfers for customers both domestically and internationally.
- Scheduled appointments with customers in need of Notary services.
Education
A.C. Davis High School
Yakima, WASkills
- Inventory management
- Customer relationship management
- Staff training
- Financial processing
- Notary services
- Cash handling
- Problem solving
- Effective communication
- Time management
- Customer relations
- Schedule oversight
- Recruiting and interviewing
- Bilingual
Languages
Spanish
Professional
Certification
- Notary Services
Timeline
Teller /Banker
US Bank National Association
06.2023 - 11.2025
Assistant Manager
Dominos's Pizza
06.2021 - Current
A.C. Davis High School