Litzy Gyselle Balli

Pasadena

Summary

Results-driven administrative and front desk professional with over 6 years of management experience in high-volume service environments. Proven ability to lead teams, streamline operations, manage scheduling, and deliver exceptional customer service. Seeking an opportunity that aligns with my experience to contribute strong organizational and communication skills while continuing to grow in an administrative role.

Overview

years of professional experience

Work History

Front Desk Coordinator / Manager

Citris Nail Spa

12.2020 - Current

Oversee daily front desk operations, managing appointments, walk-ins, and client flow
Supervise staff and coordinate scheduling to maintain efficiency
Handle high-volume calls, bookings, and customer inquiries
Resolve customer concerns to improve satisfaction and retention
Train new employees and maintain records using booking systems and QuickBooks

Customer Service Representative

H-E-B

01.2019 - 01.2021

Provided high-quality customer service in a fast-paced environment
Processed transactions accurately
Assisted customers with inquiries and issue resolution

Host

Bubba’s Restaurant

01.2019 - 01.2019

Managed seating, reservations, and guest flow
Provided strong first impression and customer service

Lifeguard / Swim Instructor

City of Pasadena

01.2017 - 01.2019

Ensured safety of patrons and enforced pool rules
Conducted swim lessons for different age groups
Responded quickly to emergencies and maintained CPR certification

Education

Business

San Jacinto College

Diploma - undefined

Pasadena Memorial High School

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Skills

Front Desk Management
Team Leadership
Scheduling & Calendar Management
Customer Relations
Multi-Line Phones
Administrative Support

Conflict Resolution
Staff Training
Data Entry
Microsoft Office
QuickBooks
Workflow Optimization

Timeline