Litzy Ponce
Homestead,FL
Summary
Dedicated customer service associate skilled in problem resolution and team collaboration. Committed to delivering exceptional guest experiences and ensuring customer satisfaction through effective communication and attention to detail. Knowledgeable in proper collection, labeling, handling, and transportation to maintain sample integrity and accuracy. Prioritizing tasks in high-pressure environments.
Motivated customer service associate recognized for enhancing customer satisfaction through proactive problem-solving. Expertise in training new associates and streamlining service processes to achieve timely and accurate order fulfillment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Jenni's Panaderia Salvadoreña
Homestead, FL
06.2024 - 02.2025
- Adapted quickly to new systems and procedures to meet evolving customer needs.
- Facilitated exceptional guest service experiences for customers.
- Facilitated effective communication and collaboration within team environments.
- Conducted follow-ups on customer orders, ensuring accurate information dissemination.
- Provided training and support to new associates on company policies and service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Customer Service Associate
Mexico Market
Homestead, FL
10.2023 - 05.2024
- Assisted customers with product inquiries and order processing, ensuring timely resolutions.
- Handled customer complaints and feedback, maintaining high satisfaction levels.
- Collaborated with team members to improve service delivery processes and enhance efficiency.
- Participated in team meetings to discuss performance metrics and service improvement strategies.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Handled billing and payment issues by following guidelines and resolving disputes.
Teacher's Assistant
ABF Learning Center and Acadamy
Homestead, FL
11.2022 - 01.2023
- Assisted teachers in delivering engaging instructional activities to enhance student learning.
- Supported classroom management by maintaining a positive and organized environment for students.
- Collaborated with educators to create tailored educational materials for diverse learning needs.
- Provided one-on-one support to students, fostering individual growth and confidence in academic skills.
- Assisted teachers with the education and care of children 2-7 years of age.
- Assisted the teacher in grading
paperwork and general office work promptly. - Monitored children during different activities to ensure safety.
- Engaged with children to ensure they understood and completed assignments and activities.
- Able to control situations
where children were becoming disruptive or upset.
Teacher's Assistant
St. Martin De Porres Catholic Chruch
Homestead, FL
09.2022 - 01.2023
- Assisted teachers in delivering engaging instructional activities to enhance student learning.
- Provided one-on-one support to students, fostering individual growth and confidence in academic skills.
- Monitored student behavior and provided feedback to promote respectful interactions among peers.
- Participated in professional development workshops to enhance teaching strategies and classroom effectiveness.
- Assisted teachers with the education and care of children aged 2-7.
- Assisted the teacher in grading
paperwork and general office work promptly. - Monitored children during different activities to ensure safety.
- Engaged with children to ensure they understood and completed assignments and activities.
- Able to control situations
where children were becoming disruptive or upset.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL06-2027
Certificate - Phlebotomy
Genesisi Vocational Institute
Miami09-2025
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Complex Problem-solving
- Guest services
- Stock replenishment
- Quality assurance
- Medical knowledge - CPT and CPR license
Accomplishments
- Achieved CPR/BLS license by completing certification for a phlebotomy technician with accuracy and efficiency.
- Computer Skills - proficient with Google Docs, Google Slides, and Google Drive.
- Working effectively with medical staff, including doctors and nurses.
- Proficient in performing blood draws, including venipuncture and capillary punctures, ensuring minimal discomfort for patients.
- Strong adherence to patient confidentiality regulations in
accordance with HIPAA guidelines, ensuring patient data is protected.
is secure.
Certification
- CPR/BLS License - August 2025
- NHA/CPT Broad Certificated License from July 2025 to September 2025
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Associate
Jenni's Panaderia Salvadoreña
06.2024 - 02.2025
Customer Service Associate
Mexico Market
10.2023 - 05.2024
Teacher's Assistant
ABF Learning Center and Acadamy
11.2022 - 01.2023
Teacher's Assistant
St. Martin De Porres Catholic Chruch
09.2022 - 01.2023
Associate of Science - Nursing
Miami Dade College
Certificate - Phlebotomy
Genesisi Vocational Institute