LIUGALUA REED FIAME
Elk Grove,CA
Summary
With 7 years of experience as a baggage claim specialist and 25 years in customer service, I bring a wealth of knowledge and expertise to my role. My extensive background in both areas has equipped me with the skills necessary to effectively assist travelers in resolving any luggage-related issues they may encounter. I am dedicated to providing top-notch customer service and finding quick solutions to problems, ensuring a positive and seamless experience for all passengers. My strong communications abilities, attention to detail, and ability to remain calm under pressure make me a valuable asset in the travel industry.
Overview
28
28
years of professional experience
Work History
Central Baggage Claims Specialist
JetBlue Airlines
07.2017 - 02.2024
- Updated customers with their claims
- Work very closely with all airports to locate customer's bags and assist with their baggage claims
- Worked in Excel and Microsoft Word/Office.
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Customer Support
JetBlue Airlines
07.2016 - 01.2017
- Worked in customer support.
- Made reservations/changes/cancellations
- Customer skills
- Phone skills.
Clerk
United States Postal Services
01.2014 - 01.2016
- Worked as a team member performing cashier duties, product assistance and cleaning work stations
- Successfully interacted with customers and retail buyers to expedite shipping packages.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Processed merchandise returns and exchanges.
Customer Service
Money Mart Inc.
01.2002
- Fielded an average of 100+ customer service calls per day
- Managed opening and closing times for the main branch
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Prepared daily Money Mart invoices
- Adhered to Money Mart security and audit procedures
- Loaded consumer loan applications into the Money Mart loan processing program
- Examined checks for identification and endorsement
- Delivered prompt, accurate and excellent customer service.
Caregiver
Ella Fuller
06.1998 - 12.2000
- Cared for an elderly
- Distributed medication
- Home nurse
- Prepared 3 meals
- Certified CPR caregiver
- Worked closely with patient's family to make sure she is cared for.
Special Service / Customer Service Rep.
Home Depot Inc.
03.1996 - 06.1998
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Placed special merchandise orders for customers
- Demonstrated that customers come first by serving them with a sense of urgency
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions
- Exchanged returned merchandise for customers quickly and efficiently
- Informed customers about sales and promotions in a friendly and engaging manner.
Education
GED-General Education -
01.2013
Skills
- Effective team player
- Excellent communication skills
- Fast learner
- Highly dependable
- Typing speed 40 WPM
- MS Office knowledge
- Excel knowledge
- Team-player
- Order Processing
- Problem-Solving
- Reservation software
- Lost Baggage Tracing
Timeline
Central Baggage Claims Specialist - JetBlue Airlines
07.2017 - 02.2024
Customer Support - JetBlue Airlines
07.2016 - 01.2017
Clerk - United States Postal Services
01.2014 - 01.2016
Customer Service - Money Mart Inc.
01.2002
Caregiver - Ella Fuller
06.1998 - 12.2000
Special Service / Customer Service Rep. - Home Depot Inc.
03.1996 - 06.1998
Steven Henager College - GED-General Education,