Liv Harlie Hoppe
Lafayette,CA
Summary
Dynamic and customer-focused individual with a proven track record of enhancing customer satisfaction through exceptional service. Demonstrates strong multitasking and organizational skills, supported by certifications in CPR/AED and experience as a Lifeguard and Front Desk Receptionist. Proficient in verbal communication and thriving in fast-paced environments, I excel in fostering a welcoming atmosphere, ensuring customer safety and satisfaction, and delivering personalized solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Oakwood Athletic Club
04.2024 - Current
- Managed frustrated members efficiently and calmly
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed bookings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Lifeguard
Las Trampas
06.2021 - 07.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Acalanes High School
Lafayette, CA05.2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Verbal and written communication
- Organization
- Multitasking
Certification
-CPR/AED certified- American Red Cross (2020- current)
-Advanced Scuba Diving Certification- PADI (June 2021- current)
Timeline
Front Desk Receptionist
Oakwood Athletic Club
04.2024 - Current
Lifeguard
Las Trampas
06.2021 - 07.2023
High School Diploma -
Acalanes High School
-CPR/AED certified- American Red Cross (2020- current)
-Advanced Scuba Diving Certification- PADI (June 2021- current)
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