Summary
Overview
Work History
Education
Skills
Timeline
Server

Livia Hughes

Summary

Dependable customer service professional who is successfully providing quality care to guests in restaurant settings with 6+ years of experience. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

6
6
years of professional experience

Work History

Server

Yacht StarShip
04.2022 - Current
  • Worked with POS system (Toast) to place orders, manage bills and handle complimentary items
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Bussed and reset tables to keep dining room and work areas clean
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Assisted in wedding and private event set up, including but not limited to seating, food, and decor

Lead Server

Fudpucker's Beachside Bar & Grill
01.2020 - 03.2022
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Asked customers for feedback, solved problems, provided additional items and ensured they had a great experience throughout the meal

Assistant Manager

Culver's Restaurant
03.2017 - 07.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

Bachelor of Arts - Psychology

University of South Florida
Tampa, FL

Skills

  • Dining Area Maintenance
  • Check Payment Processing
  • Buffet Setup and Takedown
  • Special Dietary Requirements
  • Food and Beverage Pairings

Timeline

Server

Yacht StarShip
04.2022 - Current

Lead Server

Fudpucker's Beachside Bar & Grill
01.2020 - 03.2022

Assistant Manager

Culver's Restaurant
03.2017 - 07.2020

Bachelor of Arts - Psychology

University of South Florida
Livia Hughes