Liya Dechassa
Takoma Park,MD
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Taproom, ensuring swift, accurate service and fostering customer loyalty. My ability to collaborate effectively boosted team productivity, directly contributing to enhanced guest satisfaction and operational efficiency. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
2
2
years of professional experience
Work History
Server
Taproom
07.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Julius L. Chambers High School
7600 IBM Dr, Charlotte, NC 2826206.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Food Running
- Service prioritization
- Sales expertise
Languages
Amharic
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Server
Taproom
07.2022 - 12.2024
High School Diploma -
Julius L. Chambers High School
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