Liz Brubaker
Gladwin,MI
Summary
Certified Medical Assistant with background working in fast-paced healthcare environments. Demonstrated strengths include clinical procedures, patient education, and administrative tasks. Well-versed in medical terminology, electronic health records, and HIPAA regulations. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant
My Michigan Medical Center
Gladwin, MI
03.2008 - Current
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Processed payments from patients accurately using cash registers or computerized systems.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Administered injections under the direction of a physician or nurse practitioner.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Assisted with scheduling patient appointments and follow-up visits.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Certified Medical Assistant Extern
My Michigan Medical Center
Gladwin, MI
03.2008 - Current
- Answered phones promptly while maintaining a professional demeanor when interacting with patients over the phone.
- Documented patient care services in the electronic health record.
- Educated patients on medication instructions, lifestyle modifications, nutrition requirements and post-treatment instructions.
- Attended meetings related to healthcare policies, procedure updates or continuing education opportunities.
- Identified potential safety hazards in the clinic environment and reported them accordingly.
- Ensured exam rooms were properly stocked with supplies and equipment necessary for patient care.
- Participated in quality assurance activities such as chart reviews or audits.
- Followed HIPAA guidelines when handling confidential patient information.
- Maintained cleanliness of all clinical areas according to hospital policy.
- Provided support to patients regarding emotional needs during office visits.
- Performed patient intake procedures such as taking vital signs, medical histories, and preparing patients for examinations.
- Demonstrated knowledge of infection control protocols such as proper handwashing techniques and sterilization methods.
- Assisted with scheduling appointments, tests and follow-up visits via phone or computer system.
- Assisted with minor surgical procedures including dressing changes and suture removals.
- Provided assistance to physicians during exams by handing instruments, holding retractors, passing sutures and suctioning.
- Verified insurance coverage prior to providing services to ensure timely payment from carriers.
- Administered injections, immunizations, venipunctures and other treatments under direct supervision of a physician or nurse practitioner.
- Greeted visitors warmly upon arrival in the clinic or hospital setting.
- Prepared laboratory specimens for analysis and maintained records of test results.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
Education
Associate of Applied Science - Nursing
Mid Michigan Community College
Harrison, MI05-2009
Skills
- Patient care
- Electronic health records
- Injections administration
- Medical inventory management
- Insurance verification
- Vital signs assessment
- Diagnostic testing
- Equipment maintenance
- Customer service
- Communication skills
- Team collaboration
- Detail orientation
- Time management
- Patient documentation
- Verbal and written communication
- Phlebotomy techniques
- Injection administration
- Workflow organization
- HIPAA protocols
- Conflict resolution
- Inventory and supply management
- Telephone etiquette
- Patient education
- Payment collection
- Safety compliance
- HIPAA compliance
- Basic life support
- Blood pressure measurement
Timeline
Certified Medical Assistant
My Michigan Medical Center
03.2008 - Current
Certified Medical Assistant Extern
My Michigan Medical Center
03.2008 - Current
Associate of Applied Science - Nursing
Mid Michigan Community College
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