Liz Guaman
Newark
Summary
Service-oriented professional with deep roots in passenger care and support, excelling in high-pressure environments where efficient task completion is paramount. Possess specialized skills in emergency response preparedness, conflict resolution, and cultural sensitivity, ensuring passenger safety and satisfaction. Thrive using empathy, communication, and problem-solving to enhance travel experiences for all passengers.
Overview
3
3
years of professional experience
Work History
PSA (Wheelchair Agent)
Prospect Airport Services
08.2023 - 02.2025
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
Warehouse Associate
Amazon
07.2023 - 09.2023
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Package Handler
Fedex Express
03.2023 - 07.2023
- Assisted in inventory management and stock replenishment activities.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Conducted package inspections for damage and reported discrepancies to supervisor.
Manger
McDonald's
10.2021 - 02.2023
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved problems or concerns to satisfaction of involved parties.
- Managed team of 10-15 employees in fast-paced environment.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
Associate Degree - Criminology
Hillsborough Community College
Tampa, FL01.2027
High School Diploma -
East Side High School
Newark, NJ01.2023
Skills
- Multi Tasking
- Communication
- Collaboration
- Problem Solving
- Data analysis
- Risk assessment
- Customer complaint resolution
- Customer service
- Critical thinking
- Point of sale systems
- Sanitation standards
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
PSA (Wheelchair Agent)
Prospect Airport Services
08.2023 - 02.2025
Warehouse Associate
Amazon
07.2023 - 09.2023
Package Handler
Fedex Express
03.2023 - 07.2023
Manger
McDonald's
10.2021 - 02.2023
Associate Degree - Criminology
Hillsborough Community College
High School Diploma -
East Side High School
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