Liz Rivera
Miami,FL
Summary
Driven and adaptable professional with a strong background in customer service and healthcare, demonstrated during roles at Dunkin' Donuts Franchising and Universidad De Ciencias Medicas Matanzas Cuba. Excelled in cash handling and patient care, enhancing customer satisfaction and patient outcomes. Skilled in conflict resolution and teamwork, consistently achieving high accuracy and positive feedback.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Dunkin' Donuts Franchising
Miami, FL
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Palacio De Los Jugos
Miami, FL
02.2023 - 04.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Medical Student
Universidad De Ciencias Medicas Matanzas Cuba
Matanzas Cuba
09.2018 - 11.2022
- Provided patient care under direct physician supervision.
- Demonstrated proficiency in various clinical tasks such as venipuncture, suturing, and IV insertion.
- Observed and recorded patient conditions by assessing vitals.
- Assisted in medical procedures, contributing to positive patient outcomes.
- Conducted physical exams and recorded medical histories for patients in clinical setting.
- Educated patients on preventative measures and lifestyle changes for improved overall health outcomes.
- Collaborated with healthcare professionals to ensure comprehensive patient care.
- Shadowed experienced physicians across multiple specialties to gain diverse perspectives on patient care approaches.
- Enhanced patient care by applying clinical skills and knowledge during hospital rotations.
- Collected labs and test results on patients.
- Participated in clinical research projects, contributing to advancements in medical knowledge.
- Completed rigorous coursework while maintaining a strong academic standing throughout medical school tenure.
- Assisted in surgeries and other medical procedures with focus on increasing knowledge and skill.
- Assessed patient needs through detailed evaluations, creating tailored treatment plans for optimal recovery.
Caregiver
Daycare De Cuba
Matanzas Cuba
04.2017 - 05.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
IPU Dionicio Morejon
Matanzas Cuba07.2017
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Payment Processing
- Conflict Resolution
- Staff Training
- ID Verification
- Returns processing
- Reports and documents
- Loss Prevention
- Staff Mentoring
- Payment posting
- Professionalism
- Adaptability and Flexibility
- Team Leadership
- Policies and Procedures
Certification
RBT
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Cashier
Dunkin' Donuts Franchising
04.2023 - Current
Cashier
Palacio De Los Jugos
02.2023 - 04.2023
Medical Student
Universidad De Ciencias Medicas Matanzas Cuba
09.2018 - 11.2022
Caregiver
Daycare De Cuba
04.2017 - 05.2018
IPU Dionicio Morejon