Liza Bernal
Uvalde
Summary
Knowledgeable Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business.
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
1992
1992
years of post-secondary education
Work History
Small Business Owner
Nanzy's Gifts and Novelties
Uvalde
08.2015 - Current
- Managed daily operations of a retail gift and novelty store.
- Curated and displayed product selections to enhance customer experience.
- Supervised staff, providing training and support for effective service.
- Developed marketing strategies to promote seasonal sales and events.
- Handled inventory management, ensuring stock levels met customer demand.
- Engaged with customers to build relationships and gather feedback.
- Processed transactions accurately using point-of-sale systems.
- Maintained store organization, ensuring cleanliness and safety standards were met.
- Oversaw daily operations of small business including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Set pricing structures according to market analytics and emerging trends.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Established partnerships with other businesses in related industries for mutual benefit.
- Participated in local community activities to promote the brand's visibility and reputation.
- Researched similar businesses to determine competitive advantages.
- Created budgets and monitored expenses to stay within budget limits.
- Developed marketing campaigns to deliver messages to right audience.
- Ensured compliance with applicable laws and regulations while running the business.
- Met with service vendors or product suppliers to facilitate delivery.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Advised employees on best practices regarding safety protocols and procedures.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Resolved conflicts between staff members and customers when necessary.
- Identified new technologies that could be used to improve efficiency and productivity.
- Analyzed market trends to inform product offerings and pricing decisions.
- Managed staff recruitment, hiring, training, and development.
- Provided support services such as technical assistance or troubleshooting issues for clients.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Obtained financing to fund expenses for retail space, office equipment and hiring employees.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Developed and maintained an online presence through website management and social media.
- Negotiated contracts with vendors, suppliers and customers.
- Maintained accurate and complete records of all business transactions and interactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted customer demand to set prices or credit terms for goods or services.
Supervisor
Mr. Cartenders
Uvalde
01.2001 - 07.2010
- Supervised daily operations and staff activities to ensure smooth workflow.
- Trained new employees on safety protocols and company procedures.
- Coordinated inventory management and ordered supplies as needed.
- Monitored employee performance and provided constructive feedback regularly.
- Implemented process improvements to enhance efficiency in operations.
- Scheduled staff shifts to meet operational demands and coverage needs.
- Resolved customer inquiries and complaints to maintain service quality.
- Facilitated team meetings to discuss goals, updates, and challenges faced.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 60 + employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained accurate financial records using accounting software and spreadsheets.
- Processed invoices and managed accounts payable for timely payments.
- Reconciled bank statements to ensure accuracy of financial data.
- Prepared monthly financial reports for management review and decision-making.
- Assisted in budget preparation by tracking expenses and revenues.
- Collaborated with team members to streamline bookkeeping procedures and improve efficiency.
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Performed month-end closing activities.
- Resolved billing discrepancies with vendors or customers promptly.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Managed payroll processing for staff members.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Managed inventory records, adjusting entries for discrepancies and reporting changes.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Customer Service Manager
Walmart
Uvalde
07.2004 - 07.2008
- Managed customer service team to ensure high-quality support.
- Resolved customer complaints while maintaining a positive shopping experience.
- Oversaw daily operations to maintain efficient workflow in service areas.
- Implemented best practices for handling returns and exchanges effectively.
- Facilitated communication between management and staff to enhance teamwork.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with departments to improve product availability and customer satisfaction.
Assistant Manager
Long John Silvers
Austin
08.1991 - 06.2000
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained and mentored new employees on service standards and procedures.
- Monitored inventory levels and ordered supplies as needed for efficiency.
- Ensured compliance with food safety regulations and company policies.
- Resolved customer complaints promptly to maintain high service quality.
- Collaborated with management to implement promotional campaigns effectively.
- Conducted performance evaluations to support team development efforts.
- Organized staff meetings to communicate updates and address concerns.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Del Valle High School
Del Valle, TXSkills
- Inventory management
- Point-of-sale systems
- Staff training
- Customer relationship management
- Team leadership
- Problem solving
- Marketing strategy development
- Employee scheduling
- Store merchandising
- Accurate money handling
- Flexible schedule
- Staff management
- Sales coaching
- Sales strategies
- Advertising and marketing
- Employee supervision and motivation
- Recruiting and hiring
- Supply ordering
- Loss prevention procedures
- Store opening and closing procedures
- Friendly and positive
Timeline
Small Business Owner
Nanzy's Gifts and Novelties
08.2015 - Current
Customer Service Manager
Walmart
07.2004 - 07.2008
Supervisor
Mr. Cartenders
01.2001 - 07.2010
Assistant Manager
Long John Silvers
08.1991 - 06.2000
Del Valle High School