Liza Buford
Hemet,CA
Summary
Proven sales expert with a track record of enhancing customer satisfaction and boosting sales revenue at Ashley Furniture Homestore. Skilled in relationship building and effective negotiation, adept at resolving customer issues swiftly, and driving high retention rates. Demonstrates exceptional interpersonal communication and money handling abilities, contributing significantly to team goals and store performance.
Overview
17
17
years of professional experience
Work History
Sales Associate Specialist
Ashley Furniture Homestore
07.2016 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
Sales Associate
Scandinavian Designs
06.2015 - 04.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Representative
Mvp Beauty Supply
05.2007 - 04.2014
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Trained and mentored new sales representatives.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Education
Valley View High School
Moreno Valley, CA06.2005
Skills
- Interpersonal and written communication
- Relationship Building
- Effective negotiation
- Money Handling
- Customer Assistance
Timeline
Sales Associate Specialist
Ashley Furniture Homestore
07.2016 - Current
Sales Associate
Scandinavian Designs
06.2015 - 04.2016
Sales Representative
Mvp Beauty Supply
05.2007 - 04.2014
Valley View High School