Summary
Overview
Work History
Education
Skills
Timeline
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Liza Cotton

Houston,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Conduent (WFH)
Houston, TX
04.2021 - 04.2023
  • Updated [Type] system with order specifics and customer details, preferences and billing information.

Customer Service Representative (WFH)

AST Stock Exchange
New York, NY
03.2020 - 03.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Transportation Driver

Humble ISD
Humble, TX
05.2016 - 03.2020
  • Transported children to and from school in a timely manner

Elderly Caretaker (Mother)

Self-employed
Houston, TX
01.2005 - 05.2016
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Organized recreational activities for elderly clients, such as games and outings.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.

Education

Some College (No Degree) -

Lamar University
Beaumont, TX

Skills

  • Scheduling
  • Paperwork Processing
  • Appointment Scheduling
  • Data Entry
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Conduent (WFH)
04.2021 - 04.2023

Customer Service Representative (WFH)

AST Stock Exchange
03.2020 - 03.2021

Transportation Driver

Humble ISD
05.2016 - 03.2020

Elderly Caretaker (Mother)

Self-employed
01.2005 - 05.2016

Some College (No Degree) -

Lamar University

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Liza Cotton