Liza Ibarra
Patient care coordinator
Manor,TX
Summary
Bilingual Patient Care Coordinator with expertise in enhancing patient satisfaction through effective communication. Proven ability to build trust and ensure accurate information management.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Wellmed Medical Management
Austin, TX
06.2023 - Current
- Facilitated bilingual support for customers, addressing inquiries in both English and Spanish.
- Oversaw customer account management, ensuring accuracy of information and prompt updates.
- Engaged with team members to enhance service delivery and elevate customer satisfaction levels.
- Delivered prompt and professional support for customers with Spanish-language inquiries.
- Facilitated active listening to address customer concerns and escalated significant issues to supervisor.
- Established customer trust through delivery of knowledgeable and accurate information in English and Spanish.
Preschool Teacher
Little Munchkin Learning Center
Austin, TX
06.2014 - 06.2023
- Designed and executed innovative lesson plans to enhance early childhood development.
- Cultivated a nurturing classroom environment that fosters social, emotional, and cognitive development.
- Engaged with parents to deliver consistent updates on child progress and behavior.
- Provided mentorship to junior teachers, focusing on best practices in classroom management and innovative instructional strategies.
- Assessed student performance through evaluations to enhance educational strategies.
- Facilitated and implemented age-appropriate activities to foster learning through play.
- Established and maintained effective communication with parents and caregivers to provide regular updates on child development and resolve any issues promptly.
- Designed and implemented weekly lesson plans and activities to enhance children's engagement and learning outcomes.
- Cultivated an organized, engaging classroom environment to foster children's sense of safety and belonging.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Enhanced communication skills among preschoolers by facilitating daily dialogue practice during circle time sessions.
- Assisted and supervised [Number] children through entire school day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Collaborated with teaching staff to assess individual student progress and design tailored learning plans.
Copy Center Associate
Williams Lea
Austin, TX
01.2010 - 06.2014
- Operated high-volume printing equipment to produce quality print materials efficiently.
- Managed inventory levels and ordered supplies to ensure continuous workflow.
- Collaborated with team members to optimize print production processes.
- Trained new staff on operational procedures and equipment usage.
- Implemented quality control measures to maintain accuracy in printed materials.
- Assisted clients with design specifications and project requirements for optimal results.
- Coordinated with vendors for timely delivery of printing supplies and services.
- Developed standard operating procedures to enhance overall productivity in the copy center.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Moved and lifted up to [Number] pounds to complete stocking and maintenance tasks.
- Enhanced customer satisfaction by providing timely and accurate copy services.
- Managed multiple tasks simultaneously, resulting in successful completion of daily goals and objectives.
- Demonstrated flexibility in working across various departments as needed, contributing to overall team success.
- Consistently met deadlines, prioritizing tasks according to urgency and importance.
Education
Medical Coding
National American University
Austin, TXAssociate of Arts - Elementary School Teaching
Austin Community College
Austin, Texas, TX01-2001
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Insurance verification
- Patient care
- Patient care coordination
- Patient confidentiality
- Scheduling
- Patient records management
- Patient documentation
- Documentation
- Patient registration
- Office administration
- Relationship building
- Creative problem solving
- Policy compliance
- New hire training
- Patient assessment
- Quality assurance
- Medical data collection
- Cross-functional teamwork
- Medical record requests
- Patient satisfaction
- Calm and effective under pressure
- Punctual and hardworking
- Administrative and office support
- Reliability and dedication
- Caring and empathetic
- Word processing
- Providing information and resources
- Spanish fluency
- Professional bedside manner
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Care Coordinator
Wellmed Medical Management
06.2023 - Current
Preschool Teacher
Little Munchkin Learning Center
06.2014 - 06.2023
Copy Center Associate
Williams Lea
01.2010 - 06.2014
Medical Coding
National American University
Associate of Arts - Elementary School Teaching
Austin Community College