Liza Laguna
Brownsville
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Secretary
H&r Block
01.2018 - 12.2018
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Updated contact lists on a regular basis; created new contacts as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided administrative support to the Office Manager and other staff members.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Handled confidential documents with discretion.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Secretary/Receptionist Administrator
Sign Here Graphics
Brownsville
01.2016 - 12.2018
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Prepared expense reports in accordance with company policies and procedures.
- Provided administrative support to the Office Manager and other staff members.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Handled confidential documents with discretion.
- Updated contact lists on a regular basis; created new contacts as needed.
- Assisted with special projects or tasks related to departmental functions upon request.
- Organized and maintained filing systems for important documents.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Processed documents and materials for dissemination to appropriate parties.
- Sent and distributed mail and parcels.
- Assisted with accounts receivable and accounts payable functions.
- Greeted visitors and directed to appropriate location or person.
- Created and updated spreadsheets to track and report data.
- Maintained organized filing system of paper and electronic documents.
- Scheduled meetings and sent invitations specifying time and location.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Managed multiple calendars and contacts using computer software.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Managed the distribution of incoming mail, faxes, and packages.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Assisted with administrative tasks such as data entry into company databases.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Maintained reception area cleanliness and tidiness.
Education
High School Diploma -
Lopez High School
Brownsville, TX 06-2019
Some College (No Degree) - Business
Southern Careers Institute
TXSome College (No Degree) - Nursing
La Familia Nursing School
Brownsville, TX Skills
- Microsoft Office
- Document management
- Data entry
- Calendar management
- File organization
- Customer service
- Invoice processing
- Meeting coordination
- Confidentiality maintenance
- Communication skills
- Attention to detail
- Problem solving
- Team collaboration
- Reception duties
- Filing experience
- Supply restocking
- Accounts receivable and payable
- Appointment coordination
- Confidentiality
- File management
- Phone reception
- Schedule management
- Inventory purchasing
- Organization
- Quickbooks
- Appointment scheduling
- Letter writing
Languages
English
Full Professional
Spanish
Professional
Certification
- CNA
- Business Accounting Specialist
Accomplishments
- Volunteer at Brownsville Independent School district 2023-2025
Affiliations
- Volunteer at school
Timeline
Secretary
H&r Block
01.2018 - 12.2018
Secretary/Receptionist Administrator
Sign Here Graphics
01.2016 - 12.2018
High School Diploma -
Lopez High School
Some College (No Degree) - Business
Southern Careers Institute
Some College (No Degree) - Nursing
La Familia Nursing School