Lizandro Aparicio
Burtonsville,MD
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Roadside Service Provider
All State Career
Burtonsville, Md
12.2024 - Current
- Responded quickly to emergency situations that threatened service availability.
- Set specific goals for projects to measure progress and evaluate end results.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Ensured customer satisfaction through effective problem resolution.
- Identified needs of customers promptly and efficiently.
- Collaborated with other departments in order to resolve complex customer issues.
- Resolved customer inquiries via phone or online chat in a timely manner.
- Developed custom solutions to meet specific customer needs.
- Assisted customers with product selection based on their individual requirements.
- Investigated root causes of problems reported by customers.
- Managed inventory of spare parts used in repairs or upgrades.
- Inspected, diagnosed, and repaired customer equipment to ensure optimal performance.
- Maintained accurate records of customer interactions and transactions.
- Maintained accurate records of service calls and customer interactions.
Commercial Truck Driver
Selective Hauling
Gaithersburg , Md
01.2024 - 05.2024
- Hauled construction debris, solid waste, and household bulk trash in 10, 20, 30, and 40 yard dumpsters.
- Loaded and unloaded various dumpsters from roll-off truck. Delivered empty dumpsters to customers in a safe and timely manner. Adhered to Department of Transportation processes when delivering hazardous chemicals and waste on highways.
- Planned destinations and mapped out routes to maintain on-time deliveries.
- Ensured compliance with DOT regulations, such as hours of service, weight limits.
- Maintained daily logs detailing deliveries, mileage, and customer concerns to update management and meet recordkeeping requirements.
- Partnered with dispatch to stay on top of customer needs and adjust plans to accommodate last-minute changes.
- Upheld strict deadlines and achieved consistent positive recommendations from customers.
- Updated daily logs with information on mileage, damages and customer concerns.
- Followed regular schedule of pickups for individual customers and groups.
- Contacted professionals to confer on issues causing delays or missed deliveries.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Retained valid proof of insurance and registration in vehicles.
- Followed safety regulations and traffic laws while driving the truck.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Adhered strictly to company policies concerning health and safety standards.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Kept vehicle clean and presentable to maintain solid company reputation.
- Secured cargo against inclement weather, pilferage and damage.
- Checked vehicle's fluid levels, tires and brakes to ensure safe operation.
- Planned and optimized routes to enhance delivery efficiency and increase productivity.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
Tow Truck Driver
Peace Of Mind Towing & Recovery
Burtonsville, Md
03.2016 - 02.2021
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Maintained accurate records of all towing activities.
- Loaded heavy items onto flatbeds using cranes and pulleys safely and securely. Assisted local and state police with vehicle recovery and impounds. Worked with all major insurance groups towing and transporting vehicles involved in accidents.
Dispatch Manager
Turbo Haul
Beltsville , Md
01.2011 - 02.2016
- Documented services performed, operations information, and dispatch details in system.
- Developed contingency plans to address unexpected delays or disruptions in service.
- Dispatched drivers to meet daily delivery needs for company customers.
- Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
- Implemented safety protocols such as random drug testing programs for employees operating commercial vehicles.
- Ensured compliance with all transportation laws, regulations, and company policies.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Ordered supplies or equipment to issue to personnel.
- Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Received or prepared work orders.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Prepared daily work and run schedules. Answer incoming calls to schedule work and or to resolve any customer complaints or issues. Made necessary phone calls to ensure proper and efficient daily operations were met.
Education
Graduate Certificate - Hazmat Theory
Entry Level Driver Training
Glen Burnie, MD10-2023
Class A - Transportation
Best CDL Training LLC
Annapolis, MD03-2023
GED -
Montgomery College
Rockville, MD05-2009
Skills
- Complaint handling
- Client relations
- Work orders
- Service recovery
- [Language] fluency
- Exceptional communication
- Scheduling
- Bilingual (Spanish)
Timeline
Roadside Service Provider
All State Career
12.2024 - Current
Commercial Truck Driver
Selective Hauling
01.2024 - 05.2024
Tow Truck Driver
Peace Of Mind Towing & Recovery
03.2016 - 02.2021
Dispatch Manager
Turbo Haul
01.2011 - 02.2016
Graduate Certificate - Hazmat Theory
Entry Level Driver Training
Class A - Transportation
Best CDL Training LLC
GED -
Montgomery College