Lizbeth Armenta
Tucson,Arizona
Summary
Empathetic and honest with over a year worth of experience in customer service and money management. Working to get a car and then go to college while wanting to gain work experience.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Residence Inn Marriott
Tucson, United States
06.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Cashier
Wendy's
Tucson, AZ
07.2021 - 04.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Cleaned lobby and bathrooms
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer of $100 or more per shift.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Pueblo High Magnet School
Tucson, AZ04.2021
Skills
- Visitor and Customer Relations
- Accounting Techniques
- Greet Guests
- Delivery Coordination
- Computer Proficiency
- Customer Service
- Front Desk Operations
- Call Answering and Routing
- Customer Complaint Resolution
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Residence Inn Marriott
06.2022 - 10.2022
Cashier
Wendy's
07.2021 - 04.2022
High School Diploma -
Pueblo High Magnet School