Lizbeth Castillo Sarao
Dayton
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Amazon
Centerville
01.2025 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Consulted with customers regarding needs and addressed concerns.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Operated a variety of machinery and tools safely and efficiently.
Waitress
El Rancho Grande Mexican Food Restaurant
Englewood
01.2023 - 01.2025
- Stocked service areas with supplies during slow periods.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared checks, itemizing total meal costs and taxes.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided accurate change for cash transactions using a cash register system.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted in seating guests at tables or booths.
- Trained new employees to perform duties.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and confirmed complete orders.
- Filled condiments and napkin containers during slack periods.
- Greeted customers and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
High School Diploma -
Fairmont Highschool
Kettering, OH05-2019
Skills
- Customer service
- Problem solving
- Point-of-sale operation
- Cash handling
- Communication skills
- Task prioritization
- Employee training
- Complaint handling
- Customer support
Timeline
Customer Service Associate
Amazon
01.2025 - Current
Waitress
El Rancho Grande Mexican Food Restaurant
01.2023 - 01.2025
High School Diploma -
Fairmont Highschool