Lizbeth Chavira
Midland
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
11
11
years of professional experience
Work History
General Manager
Mc Donalds
Midland
01.2020 - 08.2023
- Trained and supervised team members in customer service standards.
- Implemented inventory management practices to minimize waste.
- Coordinated staff scheduling to optimize labor efficiency.
- Enforced health and safety regulations to maintain compliance.
- Developed promotional strategies to enhance customer engagement.
- Resolved customer complaints to improve service satisfaction.
- Conducted regular performance evaluations for team development.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Supervisor
Clorox Co. Distribution Center
Chihuahua
01.2014 - 11.2019
- Supervised team members to ensure adherence to operational standards.
- Conducted regular performance evaluations to support employee development.
- Implemented process improvements to streamline operations and reduce downtime.
- Managed inventory levels to maintain stock availability and organization.
- Directed and supervised team of 15 employees in daily operations.
- Collaborated with other departments to coordinate workflow processes between teams.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
Audit Accountant
Auditoria Del Estado de Chihuahua
Chihuahua
06.2012 - 12.2014
- Conducted comprehensive audits of financial statements and compliance reports.
- Evaluated internal control systems to identify areas for improvement.
- Prepared detailed audit findings and recommendations for management review.
- Developed audit plans based on risk assessments and organizational needs.
- Researched complex accounting issues involving multiple entities across different countries.
- Analyzed financial data to detect irregularities in accounting practices or procedures.
Education
Finances Administration - Accounting And Finance
Facultad De Contaduria Y Administracion
Chihuahua, Chihuahua12-2017
Skills
- Inventory management
- Budget management
- Customer relationship management
- Performance evaluation
- Staff training
- Operational compliance
- Problem solving
- Team leadership
- Strategic planning
- Account management
- Profit and loss
- Financial document control
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
Mc Donalds
01.2020 - 08.2023
Supervisor
Clorox Co. Distribution Center
01.2014 - 11.2019
Audit Accountant
Auditoria Del Estado de Chihuahua
06.2012 - 12.2014
Finances Administration - Accounting And Finance
Facultad De Contaduria Y Administracion