Lizbeth Dones Santiago
Plainville,CT
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Bradley International Airport. Skilled in staff training and development, with a strong focus on customer service. Demonstrated ability to reduce errors and improve team performance through effective delegation and sales strategies.
Overview
18
18
years of professional experience
Work History
Manager on Duty
Bradley International Airport
Windsor Locks, CT
12.2021 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Loader and Unloader
UPS
Watertown, CT
12.2016 - 12.2021
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Housekeeper
South Beach Place
Vero Beach
08.2013 - 08.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Served Food
Hartford Public Schools
Hartford, CT
08.2011 - 06.2013
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Packing and Shipping
Macys Logistics
Beacon Falls, CT
02.2006 - 02.2011
- Reduced errors in order fulfillment by conducting thorough quality checks before packing and shipping
- Reduced order processing time with streamlined packing and shipping processes.
- Assured order accuracy through double-checking contents before packing and shipping products.
Education
Pedro Falu Orellano
Rio Grande Puerto Rico Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Manager on Duty
Bradley International Airport
12.2021 - Current
Loader and Unloader
UPS
12.2016 - 12.2021
Housekeeper
South Beach Place
08.2013 - 08.2016
Served Food
Hartford Public Schools
08.2011 - 06.2013
Packing and Shipping
Macys Logistics
02.2006 - 02.2011
Pedro Falu Orellano