Lizbeth Gutierrez
McKinney,TX
Summary
Driven professional with proven expertise in customer service excellence and cash handling, honed at Fnf Japanese Hibatchi. Demonstrated ability to enhance customer satisfaction and maintain meticulous financial accuracy, showcasing a blend of strong work ethic and exceptional time management skills. Achieved significant repeat business through outstanding customer assistance and empathy.
Overview
2
2
years of professional experience
Work History
Cashier
Fnf Japanese Hibatchi
Plano, TX
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Receptionist Administrator
Floyd's Barbershop
McKinney, TX
02.2023 - 03.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Education
Diploma -
McKinney High
McKinney, TX03.2023
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Customer Assistance
- Time management skills
- Cash Handling
- Customer service excellence
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Fnf Japanese Hibatchi
08.2024 - Current
Receptionist Administrator
Floyd's Barbershop
02.2023 - 03.2024
Diploma -
McKinney High