Lizbeth Morales
Arlington,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Don Davis Auto Group, by adeptly managing high-stress situations and resolving conflicts with empathy. Skilled in bilingual communication and critical thinking, I excel in problem-solving and improving team productivity. Achievements include significantly reducing escalations and fostering a positive work environment through effective leadership and active listening. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Don Davis Auto Group
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Bilingual customer representative
Manager
Chicken Express - Katy
07.2022 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Warehouse Packer
Amplex
09.2021 - 08.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Team Leader Manager
Whataburger Corporate
12.2014 - 09.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Waitress
Garcia's Mexican Restaurant
06.2008 - 12.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Clerk
Comanche Cove Owners Association
06.2005 - 09.2012
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Associate of Arts - Early Childhood Education
Tarrant County College District
Arlington, TX05.2017
High School Diploma -
Granbury High School
Granbury, TX05.2009
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Don Davis Auto Group
10.2022 - Current
Manager
Chicken Express - Katy
07.2022 - 10.2022
Warehouse Packer
Amplex
09.2021 - 08.2022
Team Leader Manager
Whataburger Corporate
12.2014 - 09.2021
Waitress
Garcia's Mexican Restaurant
06.2008 - 12.2014
Clerk
Comanche Cove Owners Association
06.2005 - 09.2012
Associate of Arts - Early Childhood Education
Tarrant County College District
High School Diploma -
Granbury High School
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