Lizbeth Ocegueda Felix
FERNLEY,NV
Summary
Results-driven assistant manager with expertise in training, performance evaluation, and effective communication. Successfully supported team performance and enhanced customer satisfaction through streamlined workflow processes and regular feedback.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Panda Express
Fernley, Nevada
04.2025 - Current
- Trained new employees on operational procedures and customer service standards.
- Supported team performance through regular feedback and coaching sessions.
- Collaborated with management to develop and execute promotional strategies.
- Monitored inventory levels and coordinated with suppliers for timely restocking.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Maintained accurate records of sales and operational metrics for management review.
- Encouraged teamwork and a positive work environment among staff members.
- Streamlined workflow processes to reduce wait times and improve customer satisfaction.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Busser
Black Bear Diner
Fernley, Nevada
08.2021 - 02.2022
- Assisted servers by promptly delivering food and drinks to tables.
- Monitored cleanliness of dining space, ensuring a welcoming environment.
- Supported team members by performing additional tasks during busy shifts.
- Responded to customer inquiries and provided assistance as needed.
- Maintained organized dishware stations for efficient cleaning processes.
- Arranged dining materials, including napkins and utensils, for optimal presentation.
- Adapted to fast-paced environments, improving overall service efficiency.
- Handled customer complaints with a positive attitude, ensuring satisfaction.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
Education
Associate of Science - Dental Hygiene
Truckee Meadows Community College
Reno, NVSkills
- Team building
- Time management
- Staff development
- Performance evaluation
- Recruitment and hiring
- Strategic thinking
- Product branding
Timeline
Assistant Manager
Panda Express
04.2025 - Current
Busser
Black Bear Diner
08.2021 - 02.2022
Associate of Science - Dental Hygiene
Truckee Meadows Community College