LIZBETH ORTIZ
United Power
Fort Lupton,USA
12
years of professional experience
Dedicated and customer-focused Member Services Representative with experience providing exceptional support through phone, email, and in-person interactions. Skilled in resolving member inquiries, maintaining accurate account records, completing document verification, and ensuring efficient and consistent service. Committed to delivering positive customer experiences while maintaining accuracy, professionalism, and attention to detail.
Work History
Member Service Representative
2 Years 6 Months- Delivered exceptional customer service by resolving inquiries and issues efficiently with positive attitude and focus on customer satisfaction..
- Facilitated account setup for new members and processed service terminations and work orders for existing members.
- Provided guidance and resources to members regarding energy efficiency programs and services.
- Collaborated with team to streamline processes and enhance member satisfaction.
- Investigated and resolved customer inquiries and complaints as quickly as possible.
Customer Support Specialist
1 Year 8 Months- Assisted large volume of clients daily, fostering positive experiences and ensuring high customer satisfaction.
- Helped large volume of clients every day with a positive attitude and focus on customer satisfaction.
- Maintained client records by updating account information and verifying documents through scanning.
- Developed and maintained a comprehensive knowledge of all programs offered by the Department of Human Services in order to effectively answer client questions and provide accurate information.
Administrative Assistant II
7 Months- Collaborated with supervisors to fulfill departmental tasks and ensure operational efficiency.
- Managed various assignments independently to enhance workflow efficiency and productivity.
- Managed filing, copying, and distribution of mail to ensure efficient office operations.
- Facilitated collaboration within a professional team to address and resolve workflow challenges.
- Ensured confidentiality of sensitive information through strict adherence to privacy policies and implementation of secure filing systems.
Customer Service Manager
2 Years 1 Month- Coordinated with various departments to ensure seamless customer service delivery.
- Facilitated training and mentorship for new associates on performance-driven strategies and customer service techniques.
- Managed client communications and coordinated efforts to effectively resolve issues.
- Updated and reviewed customer account data and profiles to ensure accuracy and compliance.
- Investigated and resolved customer issues, focusing on maintaining high levels of satisfaction and loyalty.
Team Member/Starbucks Team Member
5 Years 2 Months- Managed point-of-sale transaction processing to ensure accurate handling of checks, cash, and credit purchases or refunds.
- Facilitated positive shopping experiences through outstanding customer service to foster customer satisfaction and loyalty.
- Supported onboarding processes for new team members, ensuring comprehensive understanding of product offerings and commitment to exceptional customer service.
- Collaborated with management to identify and implement initiatives aimed at boosting sales, customer satisfaction, and operational efficiency.
Enrollment Specialist
10 Months- Delivered in-depth explanations of services to inform and engage potential clients.
- Facilitated effective communication with prospective clients through telephone, email, and in-person interactions.
- Reviewed and entered customer information to maintain comprehensive records.
- Managed inbound call and email communications in a high-volume call center environment.
Payment Solutions Advocate
1 Year 9 Months- Educated customers on billing and payment processing, enhancing their understanding of policies and procedures.
- Managed payment processing for delinquent accounts, ensuring accuracy and compliance with financial protocols.
- Utilized investigative methods to uncover factors contributing to debtors' payment delays.
- Utilized skip tracing resources to effectively locate debtors and ensure accurate information in company system.
- Monitored and evaluated performance metrics to ensure consistent achievement of goals.
- Managed day-to-day activities, maintaining high standards of accuracy and efficiency.
Education
High School Diploma
Skills
Data entry
Inter-department collaboration
Microsoft Outlook and Word
Training and mentoring
Cash handling
Appointment scheduling
Customer issue resolution
Call handling
Records management
Scheduling coordination
Escalation management
Timeline
Member Service Representative
United Power
02.2024 - CurrentRead More
Customer Support Specialist
Department of Human Services, Fort Lupton
06.2022 - 02.2024Read More
Administrative Assistant II
Department of Revenue
11.2021 - 06.2022Read More
Customer Service Manager
American Furniture Warehouse
10.2019 - 11.2021Read More
Enrollment Specialist
Bright Horizons Family Solutions
10.2018 - 08.2019Read More
Payment Solutions Advocate
Alliance Data Systems Corp.
02.2017 - 11.2018Read More
Team Member/Starbucks Team Member
Target Corp.
08.2014 - 10.2019Read More
Horizon High School
High School Diploma
Read More